Welcome to July 2020 and the start of the third quarter of the year.
Here are the three themes that are driving our agenda this quarter.
We continue to plan for and react to the COVID-19 world we are all living in. We are still providing #LegendaryHelp and running our #FromRocketWithLove program to help you, our customers and partners, navigate through the challenges and opportunities of your new business realities. In the second quarter, all of us at Rocket – from software development to technical support, from professional services to customer success, from sales to marketing – have focused our efforts on helping our existing customers and partners. That will continue in the third quarter. I encourage you to reach out to us – we are here for you. Here is one example of how our team recently helped a customer through an important system upgrade cycle.
A wholesale equipment distributor was working on migrating their ERP system to a new hardware platform. The Saturday before they were going live with their new platform, they noticed their shipping provider was failing. Since their ERP system is built on top of our Rocket MultiValue database technology, this customer called us for help. One of our Rocket engineers received this urgent call on Sunday morning and began pulling together a team of Rocket experts to help. The case was quickly resolved and the customer was able to go live on its new platform
No, the problem was not related to our software. But that doesn’t matter to us – that is the type of #LegendaryHelp we provide. Regardless of the day of the week or time of the day — and especially now during COVID-19 times — every Rocketeer is expected to live our core values, put you first, and make sure you don’t fail.
Inclusion, Diversity, and Equity
It shouldn’t have taken me this long to elevate this topic within Rocket and talk it about it more publicly. But you can see from my June letter that the murder of George Floyd was the turning point for me and, by extension, all of Rocket. I – and we – could not stay quiet any longer. So, June 2020 marks the beginning of our more public journey around inclusion, diversity, equity and related topics at Rocket. We launched our first-ever employee working group to identify and drive change in these areas. We call this group RIDE, which stands for Rocket Inclusion, Diversity, and Equity. Their mission is to develop the right strategies to promote equality and make a meaningful contribution (actions, not just words) to righting the wrongs that have lasted for far too long. The group’s first recommendation, which was immediately implemented, was for Rocket to declare Juneteenth an official company holiday. The group has also committed to measuring and tracking our progress, actions, and impact.
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