Rocket’s website(s) use cookies. The way in which our website uses cookies is described below. By using the website, you consent to the use of cookies for the purposes described, according to this Website Cookie Notice (“Notice”). If you do not agree, please do not access Rocket’s website(s).
1. WHAT IS A COOKIE?
A "cookie" is a text file with a small amount of data that a website can send to your browser, which may then be stored on your system or device. It can enable you to use certain functionality of the website, and to provide you with a tailored visitor experience. Cookies are sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie and your device. Cookies can remember your preferences, track your usage and allow for a personalized user experience.
2. HOW DOES THIS WEBSITE USE COOKIES?
2.1 Strictly Necessary Cookies
Some of the cookies we use are necessary to enable you to move around the website and use its features, such as registering to access secure areas of the website. This category of cookies cannot be disabled. We use the following strictly necessary cookies:
|
Cookie Name |
Expiration |
Purpose |
More Information |
|
apex_*, clientSrc, inst, oid, oinfo, sid_Client, sid |
Session |
Our community portal contains functionality provided by Salesforce. Salesforce issues a session cookie to record encrypted authentication information for the duration of a specific session. |
Salesforce.com |
|
ASPSESSIONID, u2tc |
Session |
Track visitor login |
Rocket Business Connect |
|
JSESSIONID |
Session |
Session identifier used when logging in. |
EDX WebEDI EU |
2.2 Anonymized Information
Some cookies collect anonymous visitor web data used to better personalize the content, banners and promotions that you and other visitors will see. We may use the information to research and understand how our visitors’ habits in the aggregate are similar or different so that we can enhance your experience on our website.
System information we gather includes time, type of web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your web browser when you are connected to the website and is used for broad demographic statistics, and may be used to provide information appropriate for your computer system. You will not be personally identified from this information.
Cookies which collect anonymous information are:
|
Cookie Name |
Expiration |
Purpose |
More Information |
|
_ga |
2 years |
Distinguish between site visitors |
Google Analytics |
|
_gid |
24 hours |
Distinguish between site visitors |
Google Analytics |
|
_gat |
1 minute |
Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. |
Google Analytics |
|
has_js |
Session |
Determines if JavaScript is enabled |
Acquia Lift |
|
iuuid |
Indefinite |
|
Acquia Lift |
|
tc_ptid |
2 years |
Randomly generated person identifier (used to associate a visitor with their profile) |
Acquia Lift |
|
tc_3ptidexpiry_<custId> |
2 years |
Tracking cookie expiration value, where <custId> is the customer’s identifier in Acquia Lift Web |
Acquia Lift |
|
tc_q |
2 years |
Local queue to store captures until they can be sent (because sometimes events do not have time to be submitted to the server, due to user or client actions) |
Acquia Lift |
|
tc_ttid |
30 minutes after the last page view |
Touch identifier |
Acquia Lift |
|
_hjClosedSurveyInvites |
365 days |
Set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown. |
Hotjar |
|
_hjDonePolls |
365 days |
Set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in. |
Hotjar |
|
_hjMinimizedPolls |
365 days |
Set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. |
Hotjar |
|
_hjDoneTestersWidgets |
365 days |
Set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. |
Hotjar |
|
_hjMinimizedTestersWidgets |
365 days |
Set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. |
Hotjar |
|
_hjDoneSurveys |
365 days |
Set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet. |
Hotjar |
|
_hjIncludedInSample |
365 days |
Set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. |
Hotjar |
|
_hjShownFeedbackMessage |
365 days |
Set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. |
Hotjar |
|
_hjRecordingEnabled |
Session |
Set when a recording starts. It is used to see if the user is already recording this particular session. |
Hotjar |
2.3 Analytics
We use cookies to collect and analyze information about how visitors use our website, for instance, which pages visitors go to most often. These cookies don’t collect information that identifies you.
Our website uses a variety of data analytics cookies. Information collected by these cookies will be transmitted to and stored by our service providers on their servers in accordance with their privacy practices.
We or our service providers also use analytic services to help us understand how effective our content is and what interests our visitors. In addition, we use web beacons, tracking pixels and similar services to understand more about the visitors to our website, to count visitor numbers, and performance cookies to track how many individual visitors access the website and how often. (A web beacon is an image or code that sends analytics details back to our tracking services.) This information is used for statistical purposes and we do not use such information to personally identify any visitor. However, if you register and sign into an area of the website, we may include your information in our analytic services and provide cookies to analyze how you use the website.
Our websites use referrer data. A "referrer" is information passed along by your web browser that references the web URL of the previous web page from which you clicked on a link to our website. It is automatically collected by our web server. We use this information to understand the websites referring traffic to our web pages and to present appropriate content to our potential customers. We tabulate referrer information on an aggregated basis to identify general trends and traffic patterns.
Our websites use the following analytics cookies:
|
Cookie Name |
Expiration |
Purpose |
More Information |
|
_utma |
2 years from set/update |
Used to distinguish users and sessions. Cookie is created when javascript library executes and no existing __utma cookie exists. Cookie is updated every time data is sent to Google Analytics. |
Google Analytics |
|
_utmb, _utmc |
utmb expires at end of web session; utmc waits 30 minutes for another page view; if no additional view, it expires. |
Work together to calculate visit time. utmb timestamps moment visitor enters website; utmc timestamps moment visitor leaves website. |
Google Analytics |
|
_utmz |
6 months |
Tracks where visitors came from; Search engine used; Links clicked on; Keywords used; Geographic location |
Google Analytics |
|
_utmt |
10 minutes |
Used to throttle request rate. |
Google Analytics |
|
1P_JAR |
Indefinite |
Used to gather website statistics, and track conversion rates. |
|
|
NID |
Indefinite |
Cookie contains a unique ID that Google uses to remember your preferences and other information, such as preferred language |
|
|
gpv |
30 minutes from set/update |
Stores page viewed |
Adobe Analytics |
|
s_campaign |
Indefinite |
|
Adobe Analytics |
|
s_cc |
Until end of session |
This cookie determines whether cookies are enabled in your browser. |
Adobe Analytics |
|
s_eVar10 |
Indefinite |
|
Adobe Analytics |
|
s_fid |
5 years from set/update |
"Fallback" visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id. |
Adobe Analytics |
|
s_getNewRepeat |
Indefinite |
|
Adobe Analytics |
|
s_sq |
2 years from set/update |
Stores information about the previous link clicked within the site. |
Adobe Analytics |
|
s_vi |
2 years from set/update |
Stores the visitor ID provided by our analytics provider whenever a user first visits the site. |
Adobe Analytics |
|
player |
Indefinite |
Store user preferences |
Vimeo |
|
vuid |
Indefinite |
Vimeo Analytics unique id |
Vimeo |
|
bito, ck1, dmd, rlas3, rtn1-z, tuuid, tuuid_last_update |
Indefinite |
Collects anonymous data related to user visits to website, such as number of visits, average time spent on website and what pages have been loaded, with purpose of displaying targeted ads |
Demandbase |
|
dmdbase_cdc |
Indefinite |
Used to pass only the company name and firmographic attributes of a site visitor into analytics based on the source IP address |
Demandbase |
2.4 Advertising and Marketing
We use various cookies for advertising and remarketing, and to display content-specific advertisements to visitors that have previously visited our website, or go to other websites.
We and our third-party service providers use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on visitors’ past visits to our website. These services use a unique identifier to track form conversions on our website after a visitor clicks on an ad. These identifiers are also used in retargeting campaigns. Retargeting campaigns track the pages you visit on our website. When you leave our website and go to a website within the retargeting network (example: Google Display Network), you will receive ads similar to the content you visited on our website.
When creating advertising or marketing lists, we cannot and do not collect any sensitive personal information, including but not limited to information related to racial or ethnic origin, religious, political or philosophical beliefs, genetic data, biometric data for the purposes of unique identification, trade union membership, or information about your health/sex life.
You may edit your email preferences or opt out of our advertising campaigns at any time.
We use the following cookies for advertising and marketing purposes:
|
Cookie Name |
Expiration |
Purpose |
More Information |
|
anj |
Indefinite |
Contains data denoting whether a cookie ID is synced with AppNexus partners. |
AppNexus |
|
sess |
Indefinite |
Contains a single non-unique value: “1”. It is used by the Platform to test whether a browser is configured to accept cookies from AppNexus. |
AppNexus |
|
MR |
2 years |
Connects data from Bing advertising network with actions performed on the website. |
Microsoft Bing |
|
MUID, MUIDB |
2 years |
Bing Ads uses the Microsoft User Identifier (MUID) to help count valid clicks. |
Microsoft Bing |
|
fr |
Indefinite |
Encrypted Facebook ID and Browser ID |
|
|
IDE |
Indefinite |
Used by Google DoubleClick to register and report the website user actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the effectiveness of an ad and to present targeted ads to the user. |
doubleclick.com |
|
test_cookie |
Indefinite |
Serves relevant ads to potential customers and gathers information about how or if you are interacting with these ads. |
doubleclick.com |
|
sb, wd |
Indefinite |
Used to serve and measure performance of ads. |
|
|
BizoID |
Indefinite |
Stores a unique LinkedIn user ID. |
LinkedIn Insight |
|
BizoUserMatchHistory |
Indefinite |
Stores the last time cookie IDs were synced with a given authorized network partner and is part of LinkedIn's server-to-server data integration solution. |
LinkedIn Insight |
|
lang |
Indefinite |
Determine language preference |
LinkedIn Insight |
|
bcookie |
Indefinite |
Browser ID |
|
|
bscookie |
Indefinite |
Secure browser ID |
|
|
lang |
Indefinite |
Determine language preference |
|
|
lidc |
Indefinite |
Used for routing |
|
|
BIGipServerabaweb |
Indefinite |
Associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to correct server |
Marketo |
|
_omappvp |
30 days |
Used to determine if visitor is new or returning |
OptinMonster |
|
om-* |
Indefinite |
|
OptinMonster |
|
c |
Indefinite |
Regulates synchronisation of user identification and exchange of user data between various ad services. |
rubiconproject.com |
|
khaos |
Indefinite |
Registers anonymised user data, such as IP address, geographical location, visited websites, and ads user has clicked, with purpose of optimising ad display based on user movement on websites that use the same ad network. |
rubiconproject.com |
|
put_# |
Indefinite |
Registers anonymised user data, such as IP address, geographical location, visited websites, and ads user has clicked, with purpose of optimising ad display based on user movement on websites that use the same ad network. |
rubiconproject.com |
|
rpb |
Indefinite |
Collects anonymous data related to user visits to website, such as number of visits, average time spent on website and what pages have been loaded, with purpose of displaying targeted ads. |
rubiconproject.com |
|
rpx |
Indefinite |
Registers anonymised user data, such as IP address, geographical location, visited websites, ads user has clicked, with purpose of optimising ad display based on user movement on websites that use the same ad network. |
rubiconproject.com |
|
B |
Indefinite |
Targeting and tracking ad performance |
Yahoo |
2.5 Collecting Additional Personal Information
We may also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications we send to you so that we can make our communications more helpful and interesting. If you do not wish us to confirm whether you have opened, clicked on or forwarded our communications, you will need to unsubscribe, as it is not possible for us to send these emails without tracking enabled. Registered subscribers can update their communication preferences at any time by contacting us, or you can unsubscribe following the instructions in the individual email communications you receive from us.
Cookies can store information from forms that you fill out on our website so that next time you visit, you do not have to re-enter this information. For example, this would allow you to enter your zip code (or local equivalent) so that next time you visit, you can automatically see local content from your area.
Additional cookies that we use to collect personal information are:
|
Name of Cookie |
Expiration |
Purpose |
More Information |
|
_mkto_trk |
2 years |
Allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness. |
Marketo |
|
liveagent_oref , liveagent_ptid, liveagent_vc |
Indefinite |
Cookie set by SalesForce required for chat functionality |
LiveAgent |
2.5 Social Media
Our website may use social media functionality such as Linkedin, InMail and the Facebook “like” button which may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. You may be given the option by that social media site to post information about your activities on our website to your profile page on that social media site. Your interactions with these features are governed by the privacy policy of the company that is providing them.
Please review the respective terms of use and privacy policies of these sites to understand exactly how they use your information and to find out how to opt-out or delete such information.
3. WHAT OTHER COOKIES ARE USED?
|
Cookie Name |
Expiration |
Purpose |
More Information |
|
|
multilink_pl |
Indefinite |
RocketSoftware.com language switch |
Rocket Software |
|
|
__cfduid |
Indefinite |
website performance monitoring |
__cfduid |
|
|
JSESSION |
Session |
website performance monitoring |
New Relic |
|
4. HOW TO OPT OUT OF COOKIE USAGE
You can opt-out of having your anonymized browsing activity within websites recorded by analytics cookies. Please bear in mind that removing or blocking cookies can impact your visitor experience and parts of this website may no longer be fully accessible.
Most browsers will allow you to see what cookies you have and delete them on an individual basis or block cookies from particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including your preference to opt-out from cookies as this itself requires an opt-out cookie to have been set. You cannot remove or block web beacons, as they form part of the content of the web pages rather than placing information on your computer. However, because they work in conjunction with cookies, turning off cookies will prevent web beacons from tracking your visitor activity. The web beacon will record an anonymous visit, but cookies will not be recorded. For more information on how to modify your browser settings to block or filter cookies, see this tutorial.
We use the following service providers and you can learn more about their privacy policies and how to opt-out of their cookies by clicking on following links:
Adobe: http://www.adobe.com/privacy/opt-out.html
Google Analytics: http://www.google.com/analytics/learn/privacy.html;
http://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on)
Acquia: https://www.acquia.com/about-us/legal/privacy-policy
Demandbase: https://www.demandbase.com/cookies/
Vimeo: https://vimeo.com/cookie_policy
AppNexus: https://www.appnexus.com/en/company/cookie-policy
Microsoft Bing: https://privacy.microsoft.com/en-us/privacystatement
Facebook: https://www.facebook.com/policies/cookies/
LinkedIn: https://www.linkedin.com/legal/cookie-policy
https://www.linkedin.com/legal/cookie-policy?trk=uno-reg-guest-home-cookie-policy
Marketo: https://documents.marketo.com/legal/cookies/
New Relic: https://docs.newrelic.com/docs/browser/new-relic-browser/page-load-timing-resources/new-relic-cookies-used-browser
OptinMonster: https://optinmonster.com/docs/how-optin-cookies-and-the-global-cookie-work-in-optinmonster/
Rubiconproject.com: http://rubiconproject.com/rubicon-project-yield-optimization-privacy-policy/platform-cookie-statement/
Yahoo: https://policies.yahoo.com/xa/en/yahoo/privacy/topics/cookies/index.htm
LiveAgent: https://www.ladesk.com/security-privacy-policy/
Twitter: https://help.twitter.com/en/rules-and-policies/twitter-cookies
Hotjar: https://help.hotjar.com/hc/en-us/articles/115011639887-Data-Safety-Privacy-Security