Customer Security is a top priority for Rocket Software and is an essential part our customer experience. The Rocket Software Security Teams were recently made aware of a vulnerability in the Spring Framework package from VMWare that can allow an attacker remote code execution (RCE) access to the computers that run this software. This vulnerability (referred to as Spring4Shell) is being tracked as CVE-2022-22965 and requires Java 9 or above to be installed to be at risk of exploit. Rocket Software is evaluating which Rocket products contain the Spring Framework and are vulnerable to this exploit.

Security within our products, services and enterprise is of the upmost importance to Rocket Software. If you have any questions in regards to your specific Rocket Software products and this vulnerability, please contact Rocket Customer Support or ASG Customer Support.

The Rocket technical support team is committed to the long-term success of every single customer and partner. Led by our core values of empathy, humanity, trust, and love, you can trust that our team is always giving you their all to get you the answers you need. Together, we’ll help you bring about legendary results for your business by maximizing your Rocket investments.

Rocket Community

Submit a support request, access our Knowledge Base, and get exclusive downloads for Community members.

Training and Services

Learn about training sessions with experts and review our service offerings.

Request a Key

Purchase additional seats for your Rocket solutions here.

Documentation

Find product manuals, tech specs, and more.

Trial Download

See and download our available product trials.

Rocket Business Connect

A self-service portal for Rocket MultiValue customers and partners to manage their MV products.

Rocket TRUexchange

Rocket TRUexchange customers can access their services here.

Contact Us

Submit a Case

Submit a support request in the Rocket Community portal.

Contact Support

Get in touch with Rocket support experts.

Support Handbook

Transparency matters. Read our support policies and procedures.

Community Bill of Rights

Read our commitment to treat you with respect and empathy.

Rocket Forum

A place where all are welcome to learn, engage, discover, share knowledge and network with other members and Rocketeers.