A striking 92% of IT leaders are actively investing in AI to advance data and analytics initiatives, with an average of five projects either planned or ongoing. All these initiatives require data to[...]
The Rocket MultiValue team is happy to share that we’re released version 2.1.1 of the Rocket® MultiValue Integration Server (MVIS). This release of the product provides additional support of MVIS 2.1[...]
Introduction
After nearly 40 years of working as a developer or with developers, I contend that writing code is part art and part science — a hybrid of creativity and technical skill. I have also[...]
What makes IT modernization effective? For some, it’s all about implementing the latest and greatest tools, technologies, and processes into their IT environments as quickly as possible. But that[...]
Are you looking to test and refine your Rocket Software UniVerse applications without risking your production environment? Setting up a test server is the ideal solution for evaluating new features[...]
Contact Center owners remain constantly challenged in ensuring that CSRs meet KPIs and attrition rates remain within range, while preparing for what’s next (AI). Getting critical, actionable data from[...]
Introduction
Imagine a call center that operates like a well-oiled machine—where calls are handled efficiently, customer satisfaction is at an all-time high, and your bottom line is healthier than ever[...]
It’s nearly 2025: Do you know where your customers are? (Of course you do.) What about your Customer Service Reps (CSRs) and the critical engine that powers them? (Maybe not so much.)
More than 11,200[...]