Sutter Health

Streamlines Environment, Dramatically Improves Backup Success Ratio
Sutter Health is a network of not-for-profit hospitals and physician organizations serving more than 100 communities in Northern California. The network's 40,000 employees also support acute care hospitals, medical research facilities, a region-wide home health, hospice, and occupational health network, and long-term care centers. More than 1,000 IT professionals in Sutter's ranks maintain one of the healthcare industry's most advanced operations.

The company's backup, storage, and recovery environment included multiple IBM® Tivoli Storage Manager (TSM) servers and an Oracle StorageTek 8500 tape library. Prior to deploying Rocket Software, members of Sutter's IT department had little visibility into backup processes involving these critical systems. The staff could not determine whether or not a backup had succeeded or failed. There was no way to drill down to assess the situation and take appropriate actions to avoid lapses that, in some cases, might result in severe business or legal consequences.

This inability to fully or accurately document backup activities and processes was compounded by the IT team’s difficulty in providing the reports needed to satisfy specific organizational needs. When it came to evaluating and allocating resources, or providing audit trails for backup activities and processes for compliance purposes, the company faced continuing issues with its limited data.

  • Gained instant visibility into heterogeneous backup platforms and applications
  • Reduced storage expenditures
  • Maximized backup resources
  • Backup Monitoring and Reporting
With Servergraph, we immediately saw many features that we knew made the (product the best fit for our needs. It gave us clear visibility into how TSM was working and every aspect we needed to know. We had our answer.
Darren Madams
Storage Engineer
Sutter Health