Industry
“The biggest benefit of working with Rocket MVIS is we focus on development while Rocket handles security, deployment, scaling, and monitoring. This allows us to concentrate on innovation.”
“The biggest benefit of working with Rocket MVIS is we focus on development while Rocket handles security, deployment, scaling, and monitoring. This allows us to concentrate on innovation.”
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Company history
Aleator Software, a trailblazer in CRM solutions for the telecommunications sector for over three decades, manages the intricate needs of over 500,000 telco subscribers across Argentina, Chile, Uruguay, and Brazil. Known for its expertise and adaptable support, Aleator has earned a reputation for its unwavering professionalism and commitment to evolving with client needs.
Challenge
Aleator faced a pressing challenge: its aging software was holding the company back. Despite a proven track record, their CRM and billing systems relied on outdated web technologies and inflexible design patterns. The lack of modularity and inability to build OpenAPI-compliant and RESTful APIs led to several issues:
- Integration Difficulties: Without RESTful APIs, the application couldn’t sync with modern third-party platforms like Salesforce®, ServiceNow®, and Workday®.
- Customer Loss: The rigid, monolithic software resulted in a poor customer experience, even costing them a major client.
- Hiring Struggles: The outdated architecture made it tough to attract and retain talented developers who preferred to work on modern technologies.
Results
Rocket’s partnership has been a game-changer for Aleator. By introducing the Aleph framework, built with MVIS, Aleator’s CRM solution has transformed into a versatile tool that adapts to future client needs. With Rocket Software’s ongoing support, Aleator continues to focus on what it does best — developing innovative software solutions and enhancing customer experiences — while confidently navigating its modernization journey.
- Speed: 80% increase in developer productivity.
- Scale: New division and a comprehensive modernization package.
- Focus: Enhanced developer efficiency and improved customer satisfaction.