
Industry
OVERVIEW
Transforming retail with enhanced UX
Tailored Brands, a renowned omnichannel retailer, partnered with Rocket Software to revolutionize their IT infrastructure, focusing on improving user experience for both staff and customers. Faced with the need to innovate and reduce the strain on their technology teams, Tailored Brands aimed to modernize their existing MultiValue applications. With Rocket Software's expertise, they successfully integrated modern programming languages and APIs, enabling a seamless transition to eCommerce and remote work capabilities. This strategic upgrade delivered increased flexibility, significant cost savings, and improved adaptability, allowing Tailored Brands to efficiently manage new projects, enhance customer service, and achieve sustained success without the need for a costly system overhaul.

Our Rocket UniVerse-based application has been serving a critical role for decades, working seamlessly with the complex business rules our organization developed over time. Opting to upgrade our MultiValue applications has enabled Tailored Brands to deliver a modern experience to both our staff and customers.
Our Rocket UniVerse-based application has been serving a critical role for decades, working seamlessly with the complex business rules our organization developed over time. Opting to upgrade our MultiValue applications has enabled Tailored Brands to deliver a modern experience to both our staff and customers.
Read the case study
Company history
A leading omnichannel retailer
Tailored Brands is a leading omnichannel retailer delivering personalized products and services through a network of stores and eCommerce sites. The company’s brands include Men’s Wearhouse, Jos. A. Bank, and Moores, as well as family retailer K&G Fashion Superstore. Tailored Brands currently operates in the U.S. and Canada through its brands’ websites and more than 1,000 stores – and its products are manufactured in 14 countries across four continents.
Challenge
Modernizing MultiValue applications to stay ahead in a shifting market
Tailored Brands has a reputation as a pioneer in the retail world. They were one of the first to offer its customers a rewards program and have consistently pushed themselves to be innovative. Their rewards program generates vast amounts of data across client teams. That volume of data steadily increases as staff use mobile apps that capture important customer demographic information, including details like measurements for tailored clothing.
A longtime customer of Rocket Software, Tailored Brands depends on Rocket UniVerse to support its MultiValue application and to maintain adherence to its business rules. The MultiValue application is at the core of its success, utilizing Tailored Brand’s fine-tuned business rules and logic to seamlessly manage workflows and automation. But as the company looked for ways to keep pace with innovation, it became clear that achieving new business goals, reducing strain on technology teams, improving the quality of customer experiences, and making work easier for staff in stores would require modernization particularly of its presentation layers, including HTML and greenscreens.
In addition, they required access to the right development tools to support new offerings, like eCommerce, for their storefronts.
Approach
Proactive modernization: Upgrading MultiValue applications to drive innovation and API-first benefits
Before starting their modernization efforts, Tailored Brands had been using an older version of Rocket UniVerse that had helped successfully run their operations for years. But over time, as new customer-facing programs, point-of-sales systems, and other technologies and solutions were folded in, the demand placed on technology teams and developers grew, making it difficult to move new projects forward. Tailored Brands turned to Rocket Software for help upgrading its existing MultiValue applications. The upgrade allowed IT and developers to use modern programming languages including Python, and to harness RESTful APIs to integrate its MultiValue applications with other software throughout the organization. While the company was in the middle of these modernization efforts, a global pandemic meant the organization was pushed to adapt even more quickly. As a business that had primarily operated through brick-and-mortar stores, Tailored Brands quickly needed to find a way to handle everything from remote work to eCommerce. To adapt to changing consumer habits, and support an increasingly remote workforce, they leveraged the OpenAPI standard by using the Rocket MultiValue Integration Server (MVIS) to power much-needed new eCommerce capabilities.
Results
Achieving flexibility, cost savings, and adaptability through Rocket UniVerse upgrades
By upgrading Rocket UniVerse, Tailored Brands achieved critical flexibility and enterprise-wide transformation, enhancing staff and customer experiences. The partnership enabled a swift pivot to eCommerce, ensuring smoother operations and a better customer service framework.
Rocket Software’s impact on Tailored Brands
Flexibility: Technology teams and developers can better respond and make changes quickly to tackle a larger volume of projects and requests.
Cost Savings: The company was able to keep and modernize its existing implementation, eliminating the need for an expensive, risky, and lengthy rip-and-replace project.
Adaptability: Greater functionality enabled faster response to external factors by developing solutions to remain competitive in the broader market.