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Industry

Financial & Banking

Company

Established in 1875, Heritage Bank is Australia’s largest customer-owned bank with 60 branches in Queensland and broker distribution staff in Brisbane, Sydney, and Melbourne. They have approximately $9.5 billion (AUD) in assets and a staff of around 800 employees.

Challenge

As a customer-owned bank, Heritage is subject to a different set of rules and regulations than the banks listed on the Australian Securities Exchange, but shares a commitment to customer satisfaction. The cost of disgruntled customers, although harder to quantify than lost revenue or recovery costs, exacerbates an already expensive situation.

Results

  • Core banking system available 24/7 for 3+ years
  • Easy to migrate to new hardware and operating systems
  • Great ROI due to 100% availability

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Case Studies

With MultiValue Application Platform, there’s no downtime down under
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It’s certainly been a long time since we had an unplanned outage— perhaps three years— which is unheard of in our industry.

Kevin Angus
Manager Banking, Payments, and Ancillary Systems Heritage Bank

Modernization. Without Disruption.™

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