Case Studies
Heritage Bank
With MultiValue Application Platform, there’s no downtime down under
Industry
Financial & Banking
Company
Established in 1875, Heritage Bank is Australia’s largest customer-owned bank with 60 branches in Queensland and broker distribution staff in Brisbane, Sydney, and Melbourne. They have approximately $9.5 billion (AUD) in assets and a staff of around 800 employees.
Challenge
As a customer-owned bank, Heritage is subject to a different set of rules and regulations than the banks listed on the Australian Securities Exchange, but shares a commitment to customer satisfaction. The cost of disgruntled customers, although harder to quantify than lost revenue or recovery costs, exacerbates an already expensive situation.
It’s certainly been a long
time since we had an
unplanned outage—
perhaps three years—
which is unheard of in
our industry.
Want to learn more?
Case Studies
With MultiValue Application Platform, there’s no downtime down under
Download the full case study
Contact Sales
Visit contact us