Guided by values, delivering with purpose
Your Rocket Experience starts on day one. From your first clicks through our website, to your first “hellos” with a Rocketeer, every interaction with Rocket Software is founded on our commitment to living our values.
We are a community of 1500 Rocketeers who treat others with the same respect that we've built for one another over the last 30 years
When you connect with us, you can be confident that your Rocket Experience is built upon:
- Our Core Values
- Our Product Promise
- Our Customer Commitments
Our Core Values
When I work with Rocket, I know I’ll be treated with:
Our Product Promise
As a Rocket Software product user, I know:
I will achieve legendary impact in the world through my Rocket products
Rocket will always listen and respond to my product needs
My Rocket products are built to last and will continue to serve me by anticipating my future needs
I can trust that my Rocket products have the highest level of quality, reliability, performance, scalability, and security
Rocket will stand behind their products with pride and only create products that I LOVE
I will be delighted by every aspect of my Rocket product experience
Our Customer Commitment
As a Rocket Software customer, I can expect that:
You will treat me with the same respect and empathy you’d want for yourselves
You will act in my best interest and do what is right for me
You will personalize your service based on the way I wish to receive it
You will do what is necessary to meet my expectation, and will aim to exceed that expectation
You will tell me what to expect from you, and you will notify me immediately if you think you will deviate from that expectation
If you have to tell me you cannot do something, you will always give me options about what you can do
You will assign one Rocketeer as the single owner of the request I’ve made of you
I will determine when my request is resolved, not you
The Rocket Experience is everywhere you find Rocketeers
The Rocket Experience continues on the Rocket Forum
Customers, non-customers, partners, Rocketeers, and more are trading product knowledge, troubleshooting in real-time, suggesting enhancements to future releases, and nurturing their professional networks on the Rocket Forum.
Be a part of the conversation and create your free account today.
Already a Rocket customer and looking for support?
Contact our support team, open a ticket, check the status of a request, or get help using the Rocket Customer Portal.