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Rocket Software welcomes feedback from security researchers and the public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, and what you can expect from us.

Systems in Scope

This policy applies to any digital assets owned, operated, or maintained by Rocket Software.

Out of Scope

Assets or other equipment not owned by parties participating in this policy are considered out of scope for any security testing.

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.

As per the Rocket Software Vulnerability Policy, we do not offer any financial compensation for submitted vulnerability reports (e.g., a bug bounty). If you have further questions or wish to report an issue please send the information to  [email protected].

Our Commitments

When working with us, according to this policy, you can expect us to

  • Respond to your report promptly, and work with you to understand and validate your report
  • Keep you informed about the progress of a vulnerability as it is processed
  • Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints
  • Extend Safe Harbor for your vulnerability research that is related to this policy

Our Expectations

In participating in our vulnerability disclosure program in good faith, we ask that you:

  • Adhere to this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail
  • Promptly report any vulnerability that you have discovered
  • Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming the user experience
  • Use only the Official Channels to discuss vulnerability information with us
  • Provide us a reasonable amount of time to resolve the issue before you disclose it publicly
  • Perform testing only on in-scope systems and respect systems and activities which are out-of-scope
  • If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), payment card data, or proprietary information
  • Only interact with accounts assigned to you or with explicit permission from the account holder
  • Do not engage in extortion as this will be promptly referred to law enforcement authorities

Official Channels

If you need to contact Rocket Software about a security issue with one of our products or services and do not have access to the Customer Support Portal, please use the email address [email protected]. The more details you provide, the easier it will be for us to triage and fix the issue; your submission to Rocket should include the following details:

  • Product, version, and/or system description
  • A clear description of the vulnerability with supporting evidence (e.g., logs, screen captures, system responses)
  • Steps necessary to reproduce the vulnerability or issue
  • The operating systems and versions in use when identifying the vulnerability
  • Relevant IP addresses or URLs
  • Researcher’s assessment of the exploitability and associated potential impact of the issue
  • Contact information

If any of the disclosure content submitted to us has sensitive information that requires additional protection, please contact us via one of the Official Channels, and we will provide a URL for the secure upload of supporting documentation.

Safe Harbor

When conducting vulnerability research according to this policy, we will not pursue or support legal action related to your good-faith security observations or research.

You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels before proceeding.

Note that the Safe Harbor applies only to legal claims under the control of the organization participating in this policy, and the policy does not bind independent third parties.