Safety Insurance

At the heart of Safety Insurance’s business is a proprietary claims processing system, which runs on an IBM® i environment. A bottleneck that the company often experienced was its ability to access third-party systems, which is essential for processing customer renewals in a timely fashion. Long-time employees often found these systems difficult to use, with poor response times that impacted productivity. At the same time, many younger employees were struggling with the technology, citing it was difficult to learn and navigate. In fact, some employees had never seen a green screen before, having grown up with mobile and browser-based applications. Safety Insurance briefly considered replacing its existing systems but calculated that the project could take more than three years to complete and cost millions of dollars—with no guarantee of success. However, the IT team decided to begin searching for ways to better harness its system’s power while also making it easier for employees to perform day-to-day tasks.