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Customer Case Studies

CIMB Niaga

Gains Complete Control of the Entire Application Lifecycle
Financial & Banking
CIMB Niaga is one of the leading financial institutions in Indonesia. Established in 1955, the bank gained a major foothold in the Indonesian economy by stressing high quality service and retaining dedicated employees in the midst of economic turmoil. Since its inception, the bank's management has adopted a set of quality assurance guarantees known as Good Corporate Governance, made up of values, rules, and regulations to protect its customers. In affirmation of its excellent customer service, Bank Niaga was recognized as one of the best service banks among the publicly listed companies in Indonesia for consecutive years.

As part of the bank’s commitment to best practice standards, CIMB Niaga introduced a mandate known as Boundless Access Service. This granted its nearly two million customers access to the most advanced round-the-clock banking technology. Through the service, patrons could access branch banking at more than 200 bank locations through multiple delivery channels, such as ATMs, phone, TV, and the internet.

To manage the new operations, CIMB Niaga implemented dual data centers at facilities in Bintaro and Cikarang. This multi-channel system allowed immediate access to critical data while also continuously backing up and recording all bank transactions. The bank's development team used a number of software applications running on IBM i and Windows machines to process thousands of daily transactions, provide good customer response time, and manage operations. An executive proclamation established by the bank's founders also required the team to uphold a service level agreement that guaranteed every application release would remain problem-free.

  • Automated workflow, reduced errors, and enabled parallel development
  • Facilitated the management of multiple releases for faster time to market
  • Gained total control of the application lifecycle
  • Software Change Management
  • IT Compliance
Rocket Application Lifecycle Management
The change management solutions that Rocket supplied were easy to use and came highly recommended. One of the key problems with the previous provider was poor support response time, and this is unacceptable in the banking industry. Rocket technical support responded quickly to any issues or questions that came up.
Harris Agoes
Assistant Vice President,
Information Systems Development
CIMB Niaga