As part of the bank’s commitment to best practice standards, CIMB Niaga introduced a mandate known as Boundless Access Service. This granted its nearly two million customers access to the most advanced round-the-clock banking technology. Through the service, patrons could access branch banking at more than 200 bank locations through multiple delivery channels, such as ATMs, phone, TV, and the internet.
To manage the new operations, CIMB Niaga implemented dual data centers at facilities in Bintaro and Cikarang. This multi-channel system allowed immediate access to critical data while also continuously backing up and recording all bank transactions. The bank's development team used a number of software applications running on IBM i and Windows machines to process thousands of daily transactions, provide good customer response time, and manage operations. An executive proclamation established by the bank's founders also required the team to uphold a service level agreement that guaranteed every application release would remain problem-free.
- Automated workﬂow, reduced errors, and enabled parallel development
- Facilitated the management of multiple releases for faster time to market
- Gained total control of the application lifecycle
- Software Change Management
- IT Compliance
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The change management solutions that Rocket supplied were easy to use and came highly recommended. One of the key problems with the previous provider was poor support response time, and this is unacceptable in the banking industry. Rocket technical support responded quickly to any issues or questions that came up.