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Rocket Software Processors and Sub-processors

Last updated: March 28, 2024

Rocket Software (“we,” “us,” “our”) engages affiliates and third parties in order to assist with service support and to facilitate our business operations. Such affiliates and third parties may, as processor or sub-processor (as the context requires) process personal data on behalf of our customers and/or Rocket Software. We set out below a current list of such affiliates and third parties, which may be updated from time to time.

Corporate Affiliates

Our corporate affiliates process personal data in connection with services support and for our activities in relation to hiring and human-resources data. Below is a current list of our corporate affiliates that process such data, which may be updated from time to time. All affiliates listed below have entered into an Intragroup Data Processing Agreement including the applicable Standard Contractual Clauses as well as other legally required documentation in accordance with applicable data protection and privacy laws.

Rocket Software Corporate AffiliateLocation
Rocket Software UK LimitedUnited Kingdom
Rocket Software B.V.Netherlands
Rocket Software Technologies Inc. (France)France
Rocket Software Technologies Inc (Italy)Italy
Rocket Software Pty LtdAustralia
Rocket Software Deutschland GmbHGermany
Rocket Software Development Pvt LtdIndia
Rocket Software Canada, Inc.Canada
Rocket Software Japan KKJapan
Rocket Software Lithuania UABLithuania
Rocket Software Switzerland, SASwitzerland
Rocket Software do Brasil LtdaBrazil
Third-party providers – Customer Data 

We use third-party service providers when carrying out activities in relation to our business operations. These fall into the following groups:

  1. Customers and Partners – We may collect and store customers’ and partners’ information as part of the sales transaction process and completed purchases for software and services (e.g., business contact information, quotes, signed order forms and agreements, etc.). We use business technology and business application providers to help us with our customer relations management, sales reporting, correspondence and communications, invoicing, and collection. We may also rely on marketing application platform providers for reaching out about company news, events, products and marketing information.
  2. Vendors – We may collect information in relation to our suppliers, contractors and service providers for registering these in our vendor procurement tools, to manage the contracted services, purchase orders, invoices and payments.
  3. SaaS Data – We may receive personal data from our customers and partners when they use our products (e.g., log details such as a username, support case documentation, SaaS data from certain products for EDX, etc.). We use technology providers for our support portal, communications and, where appropriate, offering the SaaS products.

Entity NameProcessing activityData Hosting Location
Cisco SystemsWebex conferencing toolUSA
MicrosoftOffice 365 applicationsUSA
MarketoMarketing platformUSA
SalesforceSupport portal and CRM platformUSA
OracleProcurement and sales accounting and reportingUSA
Amazon Web Services, Inc.SaaS products hostingUSA, Ireland
ClariSalesforce CRM toolUSA
CyxteraSaaS products hostingUSA
DriftWebsite chatbotUSA
EquinixCloud hosting (SaaS application)USA
FacebookCorporate member pageUSA
HotJarWebsite marketing analytics (heatmaps)USA
Level 3 CommunicationsVoIPUSA
LinkedInBusiness members platformUSA
MK DescartesExport control complianceUSA
Atlassian (JIRA)Internal service and work management toolUSA
NetSuiteERP toolUSA
OracleVendor and expense adminUSA
SalesloftSales prospecting toolUSA
X (formerly Twitter)Corporate communication channel, Website cookiesUSA
ZoominfoProspecting contactsUSA
Third-party providers – Employee and Applicant Data

Business operations providers help provide underlying technology and applications for our hiring and recruitment processes, marketing, and communications.

In order to assist with our business operations, we use:


Entity NameProcessing activityData Hosting Location
WorkdayHRIS and hiring toolUSA
IBM Corporation [USA]Communications tool (Slack)USA
MicrosoftOffice 365 applicationsUSA
Precisely CorporationSales compensation toolUSA
FacebookCorporate member pageUSA
GaggleAMPPush notifications to social mediaUSA
X (formerly Twitter)Corporate communication channel, Website cookiesUSA
How to Seek an Update

Rocket Software will make updates to the processor and sub-processor lists via this website. If you would like to subscribe for updates, please add an RSS reader extension to your browser (Chrome, Firefox).

Request for Information

We would be pleased to help with any request for additional information. Please contact our Data Protection Officer by email at [email protected], including in the subject line “Third Party Privacy Inquiry.”