Eurotunnel Le Shuttle

In 2018, a PricewaterhouseCoopers (PwC) IT audit of Eurotunnel MIS business systems scored each of their systems with red, amber, or green “traffic lights”— green for performing well and answering business needs, amber for requiring attention with some concerns, or red for being potentially obsolete, expensive and difficult to maintain. PwC identified that Eurotunnel’s MultiValue (MV)-based reservation system needed to be either modernized or replaced. Eurotunnel Le Shuttle faced a difficult decision: replace their proven, business-critical system— which would cost several million euros, take years to complete, and introduce a large number of risks—or adapt and modernize the proven MultiValue-based reservation system, a project that would deliver maximum ROI with a smaller price tag and shorter time to market while minimizing risk.