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Pinellas County in the Gulf Coast of Florida is home to nearly 950,000 Floridians in major cities such as St. Petersburg, Clearwater, and Palm Harbor. As the Primary Public Safety Answering Point, the Pinellas County Emergency Communications department is responsible for processing all 911 calls.

Challenge

On any given day, staff handle nearly 2,000 emergency calls from Pinellas County’s more than 3,500 citizens per square mile. Nonstop system uptime, near-instantaneous response times, and perfect coordination with field staff are critical. Maintaining anything less than 100 percent operability during a wide-scale disaster is not an option.

Results

  • Handled 3x the call volume with no outages or latency during a recent Category 5 storm
  • Kept citizens and first responders safe with coordinated communications and warnings
  • Prioritized rescue missions and delivery of critical goods and services

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Case Studies

Delivered Uninterrupted Life-Saving Services During Category 5 Hurricane
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During Hurricane Irma, all our Rocket MultiValue applications performed flawlessly. The Rocket solution never faltered and in fact was instrumental in helping the county provide support and relief efforts to our citizens during this crisis.

Jacqueline Weinreich
Director of Radio & Technology Pinellas County, Florida Emergency Communications

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