BerkOne, a leader in content and process automation solutions, partners with organizations that require the highest levels of audit and compliance in the industry. The company’s technology and services focus on document capture and digitization providing searchable and actionable data with just a point and click. BerkOne began in 1936 as part of the Berkheimer tax administration organization and has worked with more than 1,000 clients. Today, as an independent company, BerkOne blends innovative spirit with vast experience and an unmatched personnel and technology infrastructure to develop highly creative solutions for today’s business challenges.
BerkOne’s philosophy is to continually look for new efficiencies to improve competitive advantage. In examining ways to more effectively support their users, BerkOne saw an opportunity to reduce the costs of its current terminal emulator by replacing it with an emulator that offered greater functionality and was easier to deploy.
Richard Smith, BerkOne’s Technical Support Manager, runs a team that provides hardware, software, networks and security to all parts of the company. Some departments rely on terminal emulation for different applications and usage cases, spanning approximately 325+ users to support the following functions:
- Earned Income Tax (accessing tax records)
- Delinquent Tax (requires the most scripting, usage of macros)
- Collections (similar to delinquent)
- Collateral Management (vehicle title lookups)
- Significant cost savings of approximately 50%
- Reduced deployment times by up to 80%
- Redeployed company resources to help deliver new customer initiatives
- Remote access and support
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Rocket Terminal Emulator allows our clients to successfully connect from various customized systems and we continue to receive positive feedback from those users. Rocket Terminal Emulator reduces BerkOne’s overall support costs and frees up time for our technical resources to focus on more strategic initiatives.