Turning Access into Advantage with Rocket^® Secure Host Access 

Company

Industry: Financial Services

This global financial services organization relies on mainframe systems to power its customer-facing operations. With a large, distributed workforce handling high volumes of daily interactions, fast and reliable access to host data is essential to delivering quality service and maintaining a competitive edge.

Challenge

Agents needed a faster way to access host data without disrupting the mainframe infrastructure the business had relied on for years.

For organizations that depend on mainframe systems, the infrastructure itself isn't the problem, what sits on top of it is. Agents had to navigate a series of disconnected host screens just to complete a single task, manually collecting data at every step before taking action. Even routine work was slow and cumbersome, leaving newer staff with a steep learning curve and experienced agents vulnerable to errors under pressure. As the organization grew and customer expectations rose, this access model became a constraint on performance for the entire business.

Solution

Rather than replace its mainframe, the organization built a modern, consolidated interface on top of it using Rocket Secure Host Access, unlocking automation and a simpler user experience.

Using the .NET API within Rocket Secure Host Access, the organization's development team built a custom application that presents host data through a modern, consolidated interface. This replaced complex, multi-screen navigation with single-click automation, dramatically cutting training time for new staff and reducing the risk of errors for experienced agents. The solution also laid the groundwork for web-based access, centralized management, and automated sign-on, giving the organization a scalable, future-ready foundation without the cost or disruption of replacing its mainframe.

Results

The organization is recovering significant time across teams, strengthening compliance, and scaling the solution to additional business units.

The modernized solution is delivering meaningful productivity gains, recovering hours across teams that translate directly into better service and lower operational overhead. Encouraged by these results, the organization is expanding Rocket Secure Host Access to additional teams and business units. As adoption grows, the solution's support for key compliance mandates, including NYCRR 500, GDPR, DORA, and PCI DSS, automated sign-on, web-based delivery, and centralized management will help the organization scale with confidence across a larger, more distributed user base.

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Discover how Rocket Secure Host Access can modernize your mainframe experience, strengthen security, and scale with your business.