Modernizing Infrastructure for Better Customer Experiences With Rocket^® Terminal Emulator   

Company

Industry: Financial & Banking

M&T Bank, a community-focused institution headquartered in Buffalo, NY, handles over $155 billion in assets with more than 1,000 branches and 22,000 employees. Known for pairing big bank capabilities with personal attention, M&T delivers services ranging from traditional banking to institutional wealth management. 

Challenge

M&T Bank needed to modernize their technology to provide near real-time data accessibility for better customer experiences while preserving security and stability.

A rapidly evolving market and the demand for excellent customer service prompted M&T Bank to prioritize modernization. To achieve this, the team needed to integrate decades of mainframe data into newer systems without causing business disruptions. Ensuring secure, interoperable, and user-friendly data solutions was critical to meeting this goal.

Solution

Rocket Software implemented a Digital Integration Hub (DIH) to connect M&T’s mainframe with modern systems, enabling real-time data delivery and enhanced workflows.

Partnering with Rocket Software, M&T Bank implemented a Digital Integration Hub (DIH), a solution designed to allow secure and seamless access to mainframe data across platforms. The DIH keeps information updated in real time, empowering DevOps teams, customer service representatives, and business leaders to make faster, data-driven decisions. With a focus on collaboration and customer-centricity, Rocket provided tailored guidance, built strong relationships with M&T teams, and delivered ongoing support to sustain success. 

Results

Faster modernization, real-time data access, and reduced workloads powered M&T’s commitment to innovation and superior customer experiences. 

Rocket Software's DIH implementation has accelerated M&T's modernization and enabled real-time access to accurate data for better decision-making, reduced risks, and improved customer outcomes. With exceptional customer support and tailored solutions, Rocket ensured a smooth transformation process, laying the groundwork for future growth. Centralized data and self-service portals have saved time and boosted efficiency, while real-time insights enhanced transparency and decision-making — creating a scalable foundation for M&T's continued expansion. 

Get started with Rocket^® Secure Host Access

As the industry has evolved, so, too, has Rocket’s direction around terminal emulation. Rocket Secure Host Access is a security-first terminal emulator that extends enterprise identity and access management (IAM) solutions and best practices to keep green screen access secure, and it is Rocket’s flagship terminal emulation solution.