Case study

Supplying essential utilities to local communities with Rocket® Folders   

This Swiss Electricity Provider: Delivering reliable power to homes, offices, and essential equipment depends on efficient customer data management. Rocket Software helped a Swiss electricity provider streamline operations with a scalable archiving solution.  Here’s how Rocket Folders made this happen.

Challenge

The electricity provider faced the challenge of managing over 40 million archived files while providing customers with instant access to their records.

Solution

Rocket Folders' scalable, high-availability system provided seamless data archiving and retrieval for millions of customer files. 

Results

With Rocket Folders, 46 million files were archived using over 100 million indexes, enabling customers to access records in under one second.

Rocket Folders was the ideal archiving solution for this electricity services provider because it was scalable to meet their increasing data demands and easy to implement. Now their customers can enjoy an access rate of less than one second when selecting and viewing their invoices and other important documentation."

Martin Floret Director, Product Management Rocket Software

Company

Industry: Energy & Utilities

A Swiss electricity provider serving local communities with essential utilities while maintaining customer satisfaction and operational output.

Challenge

Managing an enormous archive of over 40 million customer files while providing quick, reliable access to data.

The electricity provider faced hurdles handling an expansive archive spanning 40 million files. The customer portal needed an overhaul to enable customers to quickly and reliably access their invoices and other critical documentation. This massive data influx created a need for a scalable, automated solution to future-proof the system while boosting customer satisfaction.

 

Solution

Rocket Folders delivered a scalable, high-performance archiving solution tailored to meet the provider's growing data needs.

The provider implemented Rocket Folders, a scalable archiving platform for handling large volumes of data. With automated document ingestion capabilities that accept any format and source, Rocket Folders required minimal manual effort to maintain. Its high-availability system provided uninterrupted customer access, while constant document recovery capabilities safeguarded data integrity.

Results

Rocket Folders transformed operations by archiving 46 million files and delivering sub-second customer access times. 

An impressive 46 million files have been archived using over 100 million indexes, substantially reducing customer data access time to less than one second. With high-availability features ensuring seamless, round-the-clock access to customer records, this scalable solution is designed to accommodate future data growth effortlessly. Now the electricity provider delivers superior service, offering customers instant access to the documents they rely on.

Get started with Rocket Folders

Is managing your growing data archive becoming a headache? Discover how Rocket Folders can optimize your operations and enhance customer satisfaction. 

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Rocket Folders

Enterprise document management software that simplifies archiving high-volume legacy information

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