Trust Center

The Rocket Trust Center is your comprehensive resource for information on data privacy, security protections, and legal agreements for our software and services.

Security

Rocket Software is committed to protecting the information of its customers and preventing unauthorized disclosure, use, modification, or access to such information stored within Rocket Software services.

Please see this website for more information on our security practices

Rocket Software is also committed to obtaining third party certifications to demonstrate our commitment to security, including: 

3 logos in a row

Agreements and Compliance

We have compiled our most frequently-requested agreements and other compliance materials here for your review.

Locate the agreement corresponding to your product
Agreements

Summary of our trademarks and how to use them
Trademarks

Our code of conduct and business ethics describes our values and how we expect our employees, partners and suppliers to act 
Rocket Software Code of Conduct

Please report any ethical violations at our third party site
Speak Up Portal

Please see our climate-related financial disclosures pursuant to California SB 261 and TCFD recommendations. 
2024 TCFD Report

Privacy

Your Privacy and Personal Data and protection of the same are of utmost importance to Rocket Software. We therefore continuously review our policies to ensure these comply with applicable laws and regulations from a legal perspective, but also with regard to IT Security and other best practices.

IT Security

Privacy Policy

Cookie Notice

 

Data Processing Addendum

In Rocket Software’s current data processing addendum where GDPR (or UK GDPR) applies (“Addendum”), we offer our customers the latest set of standard contractual clauses (SCCs) as respectively adopted by the European Commission for EEA territories and by the Information Commission Officer (ICO) for UK after Brexit and by Swiss Federal Data Protection and Information Commissioner (FDPIC) for Switzerland. Rocket Software Data Processing Addendum

Our current SCCs can be found:

EEA Controller to Processor SCCs - Appendix 4 to the Addendum

EEA Processor to Processor SCCs - Appendix 5 to the Addendum

UK Controller to Processor SCCs and UK Processor to Processor SCCs

Swiss Restricted Transfers - Appendix 7

View all processors and subprocessors

Artificial Intelligence

Rocket Software offers certain products and features that incorporate artificial intelligence, including both predictive and generative techniques, to enhance product functionality, improve operational insight, and assist users in supported enterprise use cases. Our approach is grounded in principles of customer control, security, transparency, and responsible engineering as implemented within those AI‑enabled features.

 

Customer Control and Deployment Models

Rocket Software’s current AI offerings are designed to support customer control over how AI is used within its products, subject to the specific product, configuration, and deployment model.

Depending on the product and configuration, AI capabilities may be deployed in different ways, including environments where the customer selects, hosts, and operates the underlying AI model. In those configurations, Rocket Software does not operate the customer‑hosted model at runtime and does not determine customer‑specific configuration, usage, or update decisions, other than as expressly documented for the applicable product.

Where AI features are newly introduced into an existing product, customers are provided the ability to affirmatively enable those features. Where AI is core to a product offering, that use is disclosed in applicable product documentation and purchasing materials so customers can make informed decisions.


Human Oversight and Responsible Use

AI features are designed to support human oversight unless a customer explicitly enables automation as described in the applicable documentation. AI features are not designed to replace customer decision‑making or to independently initiate binding actions on behalf of the customer without customer awareness and control.

Rocket Software applies internal review processes as part of its development lifecycle to assess AI functionality, including its intended use, deployment approach, and risk profile.

 

Transparency and Governance

Rocket Software maintains internal AI governance processes that apply to the design, development, and release of AI‑enabled functionality. These processes are informed by recognized risk‑management and security frameworks and are periodically reviewed to reflect evolving legal, technical, and industry considerations.

Rocket Software’s current customer‑facing AI features are not intended or marketed for use in legally regulated decision‑making contexts such as hiring decisions, creditworthiness, biometric identification, or law enforcement, unless expressly stated in applicable product documentation and subject to any required additional controls.

This description is intended to explain Rocket Software’s general approach to AI‑enabled features. The specific functionality, responsibilities, and limitations applicable to any product or service are set forth in the applicable customer agreement and product documentation, which govern in the event of any inconsistency.