Boost Communication Efficiency and Data Control With Rocket^® EDX (formerly Rocket TRUedx Enterprise) 

Company

Industry: Audio Technology

For nearly 40 years, in-akustik GmbH & Co. KG, part of the Braun Group in Germany, has been a hallmark of superior sound quality in the hi-fi industry. Offering a catalog of over 22,000 products, in-akustik specializes in cables, hi-fi accessories, and multimedia installations, emphasizing innovation, stylish design, and next-level sound. 

Challenge

Overwhelmed with increasing communication demands, in-akustik sought a solution to automate workflows and seamlessly integrate EDI processes while modernizing data exchange systems. 

PhonoNet, a central data hub for in-akustik’s business, was limited in supporting workflow demands in a fast-growing digital market. Employees faced inefficiencies while processing orders and managing external exchanges, relying on complex database queries and manual Excel conversions. Their existing system lacked automation, real-time tracking, and sufficient scalability, putting customer satisfaction and supply chain efficiency at risk. 

Solution

Rocket Software’s EDX delivered full process automation integrated with in-akustik’s new ERP system, improving workflow, communication, and customer satisfaction. 

Rocket Software implemented Rocket EDX, a proven EDI workflow solution that transforms data exchange processes into secure, controlled, and simplified systems. With seamless integration to in-akustik’s ERP framework, Rocket EDX automated operations like Vendor Management Inventory (VMI) systems and processed field data directly into operational workflows. Real-time tracking and automated error notifications further streamlined data input/output and reduced business disruptions. 

Results

in-akustik streamlined operations with Rocket EDX, achieving faster order processing, improved communication, reduced costs, and enhanced accuracy. 

Orders are shipped same-day, boosting customer loyalty and ensuring faster delivery times. EDI-based communication reduces manual tasks, cutting costs through automation and enabling seamless remote access to critical data. Real-time tracking ensures accuracy, with automated error notifications flagging issues before they escalate. This streamlined process not only enhances operational efficiency but also improves transparency for customers. By integrating these features, businesses can focus on growth while providing a superior customer experience. 

Get started with Rocket EDX

Are your enterprise systems under pressure from increasing transaction demands? Rocket Software’s EDX offers powerful integration, automation, and transparency to streamline communication and optimize workflows.