Optimizing data repositories to safeguard critical information with Rocket^® EOS 360 

Company

Industry: Telecommunications

A renowned U.S.-based telecommunications provider catering to millions of customers nationwide, dedicated to delivering dependable and cutting-edge communication services. 

Challenge

Providing timely access to historical data for over 5,000 users was becoming increasingly difficult due to surging data restoration requests.

The company faced significant challenges in managing restore requests while trying to maintain storage capacity, leading to bottlenecks that disrupted other critical help desk activities. These bottlenecks caused delays in responding to user requests and diverted resources away from other important tasks. Additionally, limiting user access to historical data slowed down operations, as teams often had to wait for essential information to be retrieved manually.  This didn’t just stall decisions. It also dragged down customer service, making it harder for the company to hit goals on time. 

Solution

Rocket EOS 360 Web API offered a powerful, integrated solution for managing data restoration workflows.

The company developed an innovative web application using the Rocket EOS 360 Web API to simplify managing restoration requests. This platform lets users quickly list and submit requests in just a few steps, replacing manual processes. It also automates restore scheduling to handle requests efficiently and on time, while allowing users to release storage resources as needed. Integrated with the organization’s mainframe, the platform ensures smooth operation within existing systems. This solution improved efficiency and enhanced the overall user experience. 

Results

The new system transformed the company's data management processes, dramatically improving both speed and user satisfaction.

By implementing Rocket EOS 360, the telecommunications company significantly improved efficiency and operations. Help desk time spent resolving EOS issues dropped by 30%, freeing the team to focus on strategic tasks. The solution also streamlined access to historical data, supporting critical needs like compliance reporting and data analysis. Additionally, Rocket EOS 360 improved storage management through seamless mainframe integration, boosting system reliability and performance. These advancements have helped the company optimize resources and deliver better customer service.

Get started with with Rocket EOS 360 Web API

Streamline and secure your data management with Rocket EOS 360. Find out how our solution can optimize your workflows and help your team get more done.