Delivering Uninterrupted Life-Saving Services During Category 5 Hurricane with Rocket^® MultiValue

Company

Industry: Public Sector

Pinellas County Emergency Communications supports nearly 950,000 residents in Florida. Handling over 2,000 daily emergency calls, they coordinate 70 fire stations and 400 fire trucks to ensure public safety.

Challenge

During Hurricane Irma, Pinellas County faced a threefold increase in 911 call volume while needing to maintain system uptime and coordinate real-time emergency responses.

Hurricane Irma, a Category 5 storm, pushed emergency call volumes from 2,000 to nearly 6,000 daily. Pinellas County needed reliable systems to manage rapid field coordination, real-time damage assessments, and uninterrupted communications to save lives. The challenges underscored how technology plays a vital role in emergency preparedness and response. The response highlighted the critical need for robust disaster management technology.

Solution

Pinellas County used Rocket MultiValue Application Platform to ensure seamless emergency communications, real-time coordination, and scalable performance during Hurricane Irma.

The Rocket MultiValue Application Platform enabled lightning-fast 500-millisecond response times, real-time weather reporting with a custom Storm Impressions app, and robust scalability to handle the increased emergency call load. Its seamless integration with existing systems ensured minimal disruption during deployment. Additionally, the platform’s advanced analytics provided valuable insights to improve response strategies over time.

Results

Pinellas County managed 3x the call volume during Hurricane Irma with zero outages, ensuring fast, efficient coordination and uninterrupted emergency services.

The system managed a threefold increase in call volume without any downtime, ensuring uninterrupted operations. With 100% system uptime, life-saving efforts continued seamlessly. Additionally, field responders relied on Storm Impressions to efficiently assess and prioritize aid efforts. This technology played a crucial role in streamlining communication between teams on the ground. By reducing delays, it helped ensure faster and more effective response coordination.

Get started with Rocket MultiValue

Is your organization prepared to handle emergencies without missing a beat? The Rocket MultiValue Application Platform provides the reliability, scalability, and speed you need under pressure.