Modernizing to meet changing customer expectations with Rocket^® Modern Experience (formerly Rocket^® LegaSuite^®) 

Company

Industry: Retail

A prominent European bookstore chain with a long-standing history of serving readers through 250+ locations across the continent. 

Challenge

Modernize a 30-year-old retail management system to improve user experience and customer service while maintaining core functionality.

The bookstore chain was using a custom IBM^® i-based system tied to a JDA merchandise and operations platform. This system provided key functionalities such as purchasing, pricing, inventory, and more. However, employees struggled with its green-screen interface, which made tasks like searching for items cumbersome and time-intensive. Additionally, there was difficulty gauging the system's impact on business outcomes, making modernization feel like a daunting, uncertain investment. 

Solution

Rocket Modern Experience delivered a modern UI while preserving the existing system’s robust business logic without re-engineering the backend.

Rocket offered three potential solutions, with Modern Experience emerging as the perfect fit. This product modernized the user interface, maintaining a seamless integration with the underlying IBM^® i system while introducing ergonomic, efficient design. The rollout was achieved  cautiously, incorporating employee feedback at each phase to ensure adoption. By June 2017, the updated system was fully live across all locations, with significant enhancements in usability and productivity. 

Results

Years of frustration disappeared overnight, with effortless adoption, increased operational output, and complete employee satisfaction driving long-term success. 

The upgraded system eliminated the need for toggling between current and new interfaces, ensuring a cohesive experience for users. Notably, there were zero system outages or fallbacks to the older system post-rollout, signifying its reliability. What began as a stopgap solution evolved into a lasting modernization plan that met both employee needs and customer expectations.

Get started with Rocket Modern Experience

Confidently update your current systems to create smoother workflows and happier employees without reinventing the wheel.