Rapidly Increased Annual Revenue and Reduced Transaction Times With Rocket^® UniVerse   

Company

Industry: Information Technology and Services

Founded in 1992, Jigsaw24 is a UK leader in technology solutions, managed services, and consulting. Specializing in Apple products, they support clients across industries like financial services (Natwest) and publishing (Hachette UK). As an Apple Premium Service Provider and the first UK Apple Authorized Enterprise Reseller, Jigsaw24 is also a top Apple Solution Expert in education. 

Challenge

Disjointed processes and outdated systems were inhibiting growth, increasing errors, and limiting Jigsaw24’s ability to scale effectively. 

By the late 1990s, the systems Jigsaw24 relied on for order processing, inventory management, and shipping were no longer sufficient. These inefficiencies were causing bottlenecks, which led to regular errors and lackluster customer experiences. To continue growing, Jigsaw24 needed a scalable solution that could automate and improve critical business functions without introducing additional complexity.  

Solution

Jigsaw24 adopted Rocket Software’s UniVerse MultiValue Application Platform to modernize their ERP system, enabling them to streamline operations, enhance flexibility, and facilitate significant growth.

Jigsaw24 selected Rocket Software’s UniVerse MultiValue Application Platform to create a flexible, scalable ERP solution that supports their growth goals. In 2001, they integrated Rocket U2 Web Development Environment, replacing printed catalogs with a dynamic ecommerce website, which boosted both employee efficiency and customer satisfaction. The platform’s adaptability has allowed Jigsaw24 to keep pace with evolving market demands. This partnership continues to drive innovation and deliver value to their customers. 

Results

Jigsaw24 experienced exponential growth and reduced manual inefficiencies, enabling continued innovation and consistent customer satisfaction.

Since adopting Rocket Software’s UniVerse-powered ERP solution, Jigsaw24 has scaled its annual revenue from £15 million to over £120 million while only adding two members to its information systems team. The platform enabled 8x revenue growth over two decades, reduced transaction times by 80% with dynamic customer portals, and attracted investors, supporting expansion into cities like London, Glasgow, and Cardiff. Customized web portals for corporate procurement and employee choice have further boosted scalability and engagement.

Get started with Rocket UniVerse

Partner with Rocket Software to optimize your systems and scale your business like Jigsaw24. Whether you’re looking to enhance operations, improve customer satisfaction, or boost efficiency, Rocket Software’s multi-faceted solutions can help you achieve your goals.