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Estudo de caso
Otimizando a análise da força de trabalho com o IBM® Db2 Query Monitor para z/OS®
Uma provedora global de soluções de RH melhorou a precisão da folha de pagamento e a satisfação dos funcionários ao otimizar fluxos de trabalho e aproveitar análises em tempo real com o IBM Db2 Query Monitor e o IBM Db2 Query Management Facility (QMF). Veja como o IBM Db2 Query Monitor para z/OS ajudou.
Empresa
Setor: Consultoria de TI e Serviços Gerenciados
Uma provedora global de soluções de RH que atende pequenas empresas, empresas da Fortune 500 e todas as demais. Com clientes em mais de 100 países, garante o pagamento pontual e preciso da folha de pagamento e dos benefícios.
Desafio
A manutenção de serviços essenciais para os funcionários, como a folha de pagamento, enfrentou dificuldades devido à equipe reduzida e à crescente complexidade dos sistemas.
O provedor de serviços de RH dependia de mais de 30 subsistemas Db2, suportados por uma pequena equipe de administradores de banco de dados. Sem ferramentas especializadas, a equipe não conseguia gerenciar proativamente o desempenho do banco de dados. Eles estavam vulneráveis a atrasos que poderiam impactar a folha de pagamento e os pagamentos de benefícios globalmente.
Solução
O IBM Db2 Query Monitor e o QMF para z/OS revolucionaram a forma como o provedor gerenciava o desempenho, as consultas e as análises do banco de dados .
Para solucionar gargalos de desempenho, o provedor implementou o IBM Db2 Query Monitor, que identifica consultas com baixo desempenho e recomenda otimizações. Em conjunto com o IBM QMF, uma plataforma de análise em tempo real, a empresa obteve maior visibilidade dos dados e melhorou a eficiência operacional. Mais de 400 funcionários utilizaram os painéis do QMF em diversos departamentos — da folha de pagamento ao desenvolvimento de aplicativos — e a organização transformou seus fluxos de trabalho e reduziu o tempo necessário para obter insights.
Resultados
Obtivemos melhorias na prestação de serviços, visibilidade operacional em tempo real e resolução de problemas significativamente mais rápida .
A implementação resultou em uma redução significativa no tempo de resolução de consultas, de vários dias para menos de um, além de um monitoramento de desempenho aprimorado que possibilitou melhorias proativas em consultas e índices. Painéis de desempenho de banco de dados em tempo real permitiram que mais de 400 membros da equipe monitorassem colaborativamente as principais métricas, apoiando as metas de transformação digital e possibilitando a implantação segura em nuvem híbrida para escalabilidade futura.
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