Boost Transaction Processing and Employee Productivity with Rocket^® API and Rocket^® Modern experience (formerly Rocket^® LegaSuite^® Web) 

Azienda

Settore: industriale e manifatturiero

Based in Birmingham, Alabama, TW Metals specializes in distributing high-quality materials such as stainless steel, aluminum, and titanium. With a significant role as a subcontractor to the aerospace industry, the company serves a diverse customer base, including machine shops, race car designers, and retail organizations. 

Sfida

TW Metals faced productivity issues with their existing green screen inventory system, creating difficulty for employees and limiting customer access to key account details via its sales portal.

TW Metals’ outdated IBM^® i-based green screen system slowed productivity, complicated onboarding, and restricted customers from accessing essential order information. These challenges impacted operations and the customer experience. Without modern tools, employees struggled to manage inventory and fulfill orders quickly, causing delays and frustration for both staff and customers. Upgrading to a more integrated, user-friendly solution became essential for growth and improved satisfaction. 

Soluzione

TW Metals modernized their systems without code changes using Rocket Modern Experience and Rocket API, enhancing workflows, creating a user-friendly UI, and enabling web and mobile support.

TW Metals partnered with Rocket to modernize their inventory and customer management systems, boosting output in a fast-changing business landscape. With Rocket Modern Experience, the interface was upgraded to a modern, user-friendly design that improved employee usability. Rocket API turned existing green-screen applications into reusable APIs, streamlining workflows and enhancing system integration. Togehter, these upgrades delivered seamless functionality across web and mobile platforms, helping TW Metals serve customers better and optimize operations for long-term success.

Risultati

Rocket partnership improved productivity, streamlined workflows, cut training times by 50%, enhanced customer satisfaction, simplified processes, and modernized systems without costly replacements.

The collaboration reduced inventory processing time for 600+ employees by consolidating screens and automating workflows. Training times dropped over 50%, boosting new-hire efficiency. Customers enjoyed simpler account access, while buyouts were streamlined from four screens to one. The systems were future-proofed without expensive replacements.

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