Ensure Uninterrupted Banking With the Rocket^® MultiValue Application Platform 

Company

Industry: Financial & Banking

Founded in 1875, Heritage Bank is Australia’s largest customer-owned bank, managing $9.5 billion in assets. With 60 branches across Queensland and distribution teams in major cities, Heritage Bank is committed to exceptional customer service and reliable operations. 

Challenge

Downtime in banking can cost up to $540,000 per hour. Heritage Bank needed a solution to ensure 24/7 availability, protect customer trust, and stay competitive. 

Gartner estimates that IT downtime can cost banks $140,000 to $540,000 per hour. For Heritage Bank, a reliable core banking system was crucial to ensure uninterrupted service for its members, avoid financial losses, and safeguard its reputation as a trusted customer-owned bank. By investing in robust technology, the bank has minimized disruptions and enhanced customer satisfaction. This commitment to reliability underscores Heritage Bank's dedication to providing secure and seamless banking experiences. 

Solution

Rocket MultiValue kept Heritage Bank’s core banking system running with 100% availability. Its real-time processing, easy hardware migration, and flexibility streamlined IT operations and ensured reliability.

The Rocket MultiValue Application Platform, including Rocket UniVerse, powers Heritage Bank’s core banking system. It supports real-time processing for savings accounts, loans, and VISA transactions with zero downtime. Its flexibility enables smooth migrations across hardware and OS while supporting .NET, Java, and RESTful services, which made it easy for developers to accelerate application development. This adaptability drives Heritage Bank’s long-term reliability and operational efficiency. 

Results

For three years, Heritage Bank achieved zero unplanned downtime, smooth hardware migrations, and lower IT costs. The Rocket platform’s reliability and scalability delivered strong ROI and boosted customer trust.

The Rocket MultiValue Application Platform provided significant benefits for Heritage Bank. It ensured 100% system uptime for over three years, enabled seamless hardware and OS migrations without service disruptions, and required minimal IT management effort, equivalent to just one team member. Additionally, the platform delivered exceptional ROI by reducing administration costs and maintaining reliable performance. This allowed Heritage Bank to focus more on innovation and customer service rather than managing IT infrastructure. 

Get started with Rocket MultiValue

Need a reliable solution to ensure uninterrupted performance? The Rocket MultiValue Application Platform simplifies IT management, maximizes ROI, and ensures scalability. Contact us today to see how it can work for your business.