Standardizing Internal Workflow Tracking Systems with Rocket^® DevOps  (Formerly Rocket^® Aldon^®) 

Company

Industry: Telecommunications

A major broadband and cable service provider in the United States, known for its rapid growth through mergers and acquisitions.

Challenge

Struggling to manage and standardize multiple service desk systems, the company faced operational delays and compliance risks. 

Rapid growth through mergers left the company with disparate tools like Jira, Remedy, and spreadsheets. Centralization attempts failed, slowing operations and creating compliance challenges. Auditors demanded detailed change tracking, increasing workload and costs. 

Solution

Integrated Rocket DevOps tools streamlined IT workflows, ensuring compliance and efficiency while enabling seamless software updates and code management.

The integration of Rocket DevOps for IBM^® i and Community Manager automated workflows for faster deployments, improved assignment and code management, and added robust audit compliance, complementing existing service desk tools. 

Results

Rocket DevOps streamlined workflows, improved compliance, and enhanced integration with existing systems, driving efficiency and reducing audit costs. 

With Rocket DevOps, workflows were automated, boosting productivity. Compliance management simplified audits, saving time and costs, while seamless integration with service desk solutions improved standardization. 

Get started with  Rocket DevOps

Is your team facing redundancies in workflow management or compliance hurdles? Rocket DevOps can help you achieve operational excellence just like this U.S. telecommunications giant.