Rocket Software - Rocket D3 Software Support and Maintenance
Drive Your Business Forward With Rocket’s Software Maintenance Agreement (SMA)
You've made a significant investment in Rocket D3 Database Management System and development tool solutions to make your business more efficient, cost-effective, competitive, and successful. Get the most value from that investment with a Rocket Software Maintenance Agreement. Rocket’s SMA helps to protect and maintain your investment in Rocket D3 Database Management System technology.
At Rocket Software, we're focused on our customers' success. Our technical support team works directly with our engineering team to provide timely and personalized solutions. Significant services and benefits of our SMA include:
SMA Services
- Help Desk Support (for direct first-call customers)
- Maintenance releases containing the latest technology advancements to supported products (Major Release upgrades and Minor Release updates)
- Phone activations (where applicable)
- Re-hosting and Re-licensing services
- Adding seat licenses and components
- Access to our secure Rocket Customer Portal (RCP website)
- Global standards and best practices-based solutions to ensure consistent, accurate support
Key SMA Benefits
- High quality proactive problem analysis and resolution
- Expedited response to support inquiries
- Available extended support options for evenings and weekends
- Personalized advice for process improvements
- Prioritization of problems based on severity
- Commitment to resolve problems of any severity
- Web tracking of reported issues
- Opportunity to participate in beta release programs
- Special consideration for proposed product enhancements
High Customer Value
- Right to upgrade to Major Releases and Minor Releases
- Free phone-assisted software activations offered on-demand 24x7
- Preferred pricing for training services
You can’t afford to not budget for your future business protection and success. Sleep soundly knowing that somewhere in the world, a Rocket engineer is working – protecting your investment in our software. Discover the additional values are provided only with an annual maintenance agreement.
Rocket Software SMA Coverage
- Monday-Friday 8:00AM-6:00PM Local Time (US)
- Saturday 8:00AM-4:00PM Pacific TME (US)
- 24/7 support is available for Severity 1 cases at no added cost
For more information on support hours and our holiday closures, see Support Hours and Holiday Closures.
Contact Us
Contact a Rocket Software sales representative via email at Sales, UK Sales, or France Sales to receive a quote or for more information.