Case study

Elevating Application Insight and High Availability with Rocket® C\Prof 

A prominent pharmacy benefit management (PBM) company needed deeper insight into its application environment to ensure optimal performance. Here’s how Rocket® C\Prof provided the visibility they required without impacting their mission-critical systems.

Challenge

The IT team needed full visibility into their transaction processing environment to diagnose issues and ensure compliance, without impacting performance or costs.

Solution

The team implemented Rocket® C\Prof for low-overhead performance profiling, offering detailed insights without accessing the application's source code.

Results

They eliminated unnecessary transactions, improved system efficiency, created a high-availability plan, and saved costs by retiring redundant tools.

Company

Industry: Healthcare

A prominent pharmacy benefit management (PBM) company that handles high-volume transaction processing to manage prescription orders, claims, and inventory efficiently for millions of customers.

Challenge

The team needed to see how their applications were performing in a critical transaction environment without slowing down the system or increasing costs.

Like many teams, they needed deep operational insight without impacting performance or budget. They required granular visibility into every program and command to diagnose bottlenecks and ensure compliance, but couldn't risk adding processing overhead that would slow down mission-critical systems or inflate operational costs.

 

Solution

The organization deployed Rocket C\Prof, a low-overhead monitoring solution, to gain detailed performance analytics and forensic-level insights.

Rocket C\Prof tracks application execution outside the main transaction, which means it doesn't impact your processing capacity or MSU costs. The tool provides detailed analytics on program and command execution without needing the application source code. It also integrates with existing systems, allowing for the retirement of redundant tools.

Results

Rocket C\Prof improved system efficiency, stability, and resource utilization, which resulted in substantial cost savings.

Rocket C\Prof reduced unnecessary transactions, boosting efficiency and enabling a high-availability deployment plan. Consolidating monitoring tools eliminated two costly solutions and saved money while freeing IT staff. Teams now resolve issues faster and exhibit an enhanced performance.

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Featured product

Rocket® C\Prof

Intuitive transaction profiling for IBM® CICS® trace data for faster problem diagnosis in your CICS applications.

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