Delivering Better Customer and User Experiences With Rocket^® Modern Experience (formerly Rocket Legasuite)

Company

Industry: Financial & Banking

Hellenic Bank is a leading financial institution in Cyprus, providing a full range of products and services to individuals and businesses, including insurance through its subsidiaries. Focused on modernization and growth, the bank supports Cyprus’s key industries with cutting-edge financial solutions. 

Challenge

Hellenic Bank’s outdated TE hindered modernization efforts, creating inefficiencies in customer service and leaving critical security vulnerabilities. 

After acquiring Cyprus Cooperative Bank, Hellenic Bank quickly grew its customer base and workforce. However, its outdated TE system was a hurdle. Tellers had to rely on this system to access core banking functions, juggling repeated logins across disconnected applications and limiting mobility.  

This lack of integration slowed customer service and created compliance and security risks. To stay competitive, the bank needed a solution to connect systems, simplify workflows, and improve both teller and customer experiences. 

Solution

Hellenic Bank transformed their existing systems into a modernized, secure platform with Rocket MX Web and Process Integration, enabling mobility, connectivity, and operational efficiency.

Hellenic Bank adopted Rocket MX Web to modernize workflows with a seamless, intuitive HTML5-powered web interface, eliminating legacy terminals and improving mobility and efficiency. The integration of Rocket Process Integration streamlined operations by unifying systems and reducing manual steps, enabling smoother transitions between banking services. With Rocket’s secure platform and Transport Layer Security (TLS), the bank ensured secure data access and transactions, meeting global security standards. 

Results

Hellenic Bank improved security, reduced transaction times, consolidated workflows, and empowered employees through a modernized web-based interface.

The adoption of Rocket MX Web and Process Integration has transformed Hellenic Bank's workflows and customer experiences. Tellers can now access all necessary data and services through a single window, reducing transaction times and improving accuracy. The updated interface streamlined processes with fewer clicks and shorter training times, boosting efficiency. Stronger security, including TLS encryption, guaranteed data protection and regulatory compliance. These quick results with Rocket solutions have empowered the bank's leadership to pursue new growth initiatives. 

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