Rocket

Privacy Policy

Overview

Rocket Software, Inc. (“Rocket”) is committed to protecting your personal information and respecting your privacy.

In general, you can visit Rocket on the Web without telling us who you are or revealing any information about yourself.

Rocket will never sell, rent or disclose your personally identifiable information to outside parties without your consent unless compelled by law or court order to do so. With your permission, Rocket may send you e-mail regarding our new products, upgrades, or select third party products. In any case, we do not disclose your personally identifiable information to such third parties. Please see below regarding how our privacy policy applies when you purchase third party products on our Web Site.

Information That We Gather and Track

There are times when we may need to collect information from you through our Web Site. This generally involves filling out forms so you can download or order a Rocket or third party product from our Web Site. When you download the products we require you to fill out a form with your name and email address.

Rocket uses various methods to collect certain other kinds of information, including:

  • Cookies
  • Referers
  • IP addresses
  • System information

None of these methods can be personally identified with you with the exception of cookies, which can optionally store information that you may enter in forms on our Web Site, as described below.

Rocket may use Globally Unique Identifiers (GUIDs) to notify us of the installation of one of Rocket’s products.

A "cookie" is an element of data that a Web Site can send to your browser, which may then store it on your system. It can be used to provide you with a tailored user experience. Some Rocket pages use cookies. Cookies are used to better personalize the content, banners and promotions that you and other users will see. We may use the information to research and understand how our users’ habits in the aggregate are similar or different so that we can enhance your experience on Rocket sites and with our products. With your consent, cookies can optionally store information from forms that you fill out on our site so that next time you visit, you do not have to re-enter this information. For example, this would allow you to enter your zip code so that next time you visit, you can automatically see local content from your area. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. Rocket does not require that you accept cookies.

A "referer" is the information passed along by a web browser that references the Web URL you linked from, and is automatically collected by our Web server. This information is collected and used by Rocket to understand the web sites referring traffic to our download pages and to present appropriate content to our potential customers. Referer information is tabulated by Rocket on an aggregated basis to identify general trends and traffic patterns.

From time to time, Rocket may enter into agreements with content partners that require Rocket to count the number of product downloads and/or product sales stemming from a referral from a content partner site. This information is collected, used and aggregated by Rocket to fulfill the reporting requirements of those agreements. This information may also be combined with the referer information described above and tabulated on an aggregated basis to identify general trends and traffic patterns. At the time of product download and/or purchase, information you provide to Rocket, including personal information and referring URL’s, is collected in our web server logs and customer database and is kept strictly confidential and not shared with third parties.

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the Web pages you request) can be sent to you. They are automatically gathered by our Web server. Rocket will not use your IP address to attempt to identify your personal information.

System information we gather includes time, type of Web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your Web browser when you are connected to a Web Site and is used by Rocket only for broad demographic statistics. This information is used by Rocket in identifying broad demographic trends and may be used to provide information appropriate for your computer system. You will not be personally identified from this information.

What We Do With the Information We Gather and Track

The personally identifiable information gathered from the forms you fill out on our Web site is used in one of four ways:

  • to provide you with information or to ask you to participate in surveys about products, services, news and events,
  • to allow you to purchase and download products;
  • to aggregate broad demographic information in order to understand general user trends;and
  • to ensure our compliance with export control and other applicable laws and regulations.

Rocket retains the services of certain outside contractors to perform services on our behalf. At times, we must disclose relevant information about our customers to our contractors so they may provide specific services for Rocket.  Rocket requires such contractors to keep your information strictly confidential and to use the information solely on behalf of Rocket. For purposes of this Privacy Statement, such contractors are not considered "third parties" and Rocket may disclose personally identifiable information to such contractors without additional notice.

In addition, the Rocket Web Sites contain links to other web sites. However, Rocket is not responsible for the privacy practices or the content of such web sites.

What We Do with Information Gathered When You Acquire Third Party Products

Rocket will never sell, rent or disclose to third parties our users’ personally identifiable information collected from the distribution of Rocket products or gathered on a Rocket Web Site. If you purchase a product or service developed or owned by a third party, Rocket may provide to the product owner or licensor the same information you provide to us.

Special Third Party Relationships

On occasion, Rocket will offer our product users and web site visitors the opportunity to participate in third party or co-branded promotions, sweepstakes or special programs.

The use of any information provided by a user in entering such a third party promotion will be specified prior to the user providing such information. We will also specify the manner in which such information is to be used. If your personal information is to be shared with a third party, it will only be done so with your advance informed consent.

These relationships will be clearly identified by Rocket

The privacy policy or policies governing such third party promotions and/or co-branded programs will be specified.

Communications to our Consumers

In addition to product update, promotional and informational e-mails that Rocket sends to its users from time to time, we may, on occasion, invite you to participate in a focus group, phone survey or send you postal mail.

You may always opt-out of receiving such mail by clicking on the link provided at the bottom of our e-mail to you.

Once you supply us with personal information, such as an e-mail address, Rocket does not change the manner of usage of such information from its original purpose, unless we first obtain your informed consent.

Security of Personal and Payment Information

Rocket maintains controls to provide security over certain financial information you provide us, including credit card details, during the purchase process. This is evidenced through:

  • The use of secure connections using SSL to safeguard information when transmitted from the customer’s web browser to Rocket.
  • The logical authentication security within the databases that store customer’s credit card numbers.
  • Use of encryption of credit card numbers

Rocket employees are required to acknowledge that they understand and will strictly abide by our corporate policies with respect to the confidentiality of user personal information.

Rocket only gives access to databases containing personal information to employees on a need to know basis. Passwords are regularly changed pursuant to security protocols.

Google Analytics and Advertising

Rocket uses all features of Google Analytics for Display Advertisers. This includes obtaining specific visitor cookie data, such as the source, medium and keyword used to visit our Web Sites. Google Analytics does not store any visitor-specific data and we will not use visitor-specific data in any way related to Google Analytics, Google AdWords, and Remarketing.

Rocket uses remarketing with Google AdWords and analytics to display content-specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented.

Rocket and other third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to our Web Sites.

When creating remarketing lists, we cannot and do not use any sensitive information about users, including but not limited to health or medical history or information, financial status or other detailed information pertaining to a person’s finances, racial or ethnic origins, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any crime, political opinions or beliefs, trade union membership, or sexual behavior or orientation.

As Google AdWords advertisers, we are restricted from and will not perform the following actions:

(a) Running ads that collect Personally Identifiable Information (PII) including, but not limited to, email addresses, telephone numbers, and credit card numbers.
(b) Creating a remarketing list or creating ad text that specifically targets users in ways that are outlined as prohibited.

You can opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager.

Changes to our Privacy Policies

We revise our Web Site Privacy policy to keep it up to date with Rocket products, services and web pages. We also post FAQ’s from time to time on specific products.

What Sites This Covers

Rocket owns and maintains a variety of Web Sites. Each of these sites may have their own mailing lists or other methods of contacting customers. All of the sites follow this privacy statement for gathering information or sharing personally identifiable information with third parties.

Rocket will use reasonable efforts to comply with this privacy statement and will take prompt corrective action when it learns of any failure to comply with its privacy statement. Because of the complex and constantly changing nature of our technology and business, Rocket does not guarantee error-free performance under this privacy statement. Rocket shall not be liable for any incidental, consequential or punitive damages relating to this privacy statement.

Contacting Us about Privacy

If you have any questions about this privacy statement, the practices of our software or Web Sites, you may contact:

Legal Department – Privacy
Rocket Software, Inc.
77 Fourth Avenue
Waltham, MA 02451-1468
privacypolicy@rocketsoftware.com

Updated 7 October 2013