Modernizing to Attract and Retain Talent with Rocket^® Modern Experience

Company

Industry: Insurance

Safety Insurance provides property and casualty insurance for individuals and businesses. Known for exceptional service and innovative solutions, it offers auto, homeowners, and business insurance. With a focus on reliability and community values, Safety Insurance delivers trusted coverage and support to its policyholders.

Challenge

Safety Insurance’s outdated IBM i claims system hindered productivity and posed significant training challenges for new hires.

Veteran employees frequently struggled with inefficient navigation and outdated workflows, leading to frustration and reduced productivity. Meanwhile, new hires faced steep learning curves trying to adapt to the cumbersome and unintuitive green screen interface, which often required extensive training to use effectively. Despite these challenges, replacing the legacy system was considered too costly and posed significant risks to ongoing operations. This created a pressing need for innovative solutions that could modernize and optimize the existing infrastructure without requiring a complete overhaul.

Solution

Safety Insurance revamped its system with Rocket Modern Experience and Rocket API, turning 800+ green screens into a sleek, menu-based interface with minimal coding, role-based customization, and API automation. 

Rebranded as SEDonA, the modernized system replaced outdated green screens, streamlining workflows with a user-friendly interface. Role-based customization ensured employees saw only relevant options, while API automation boosted efficiency. A pilot rollout incorporated user feedback for seamless adoption. The new system has significantly reduced training times for new employees. Additionally, real-time reporting capabilities have improved decision-making across departments.

Results

75% faster research, improved training efficiency, streamlined workflows with a centralized interface, reusable APIs for future use, and positive employee feedback.

SEDonA significantly reduced research time by 75% and shortened the onboarding process by an entire week, thanks to its role-specific interfaces designed to meet the unique needs of different users. The intuitive and user-friendly system not only boosted employee productivity but also enhanced overall job satisfaction, making day-to-day tasks easier and more efficient. Additionally, SEDonA provided long-term benefits by enabling the creation of reusable APIs, streamlining future development processes, and preserving existing infrastructure investments, ensuring a seamless integration into current systems without the need for costly overhauls.

Get Started with Rocket Modern Experience

Transform your legacy systems into modernized, powerful tools for your business. Start your modernization efforts today with Rocket Modern Experience.