Achieving Rapid CICS^® Recovery with Rocket^® C\Prof 

Company

Industry: Banking

With a history stretching back decades, this regional bank has become a trusted provider of banking, investment, and mortgage services, serving millions of customers across a wide network of branches.

Challenge

The bank's slow, manual CICS incident resolution made it hard to find root causes and prevent recurring errors.

Limited visibility into the CICS environment caused delays in identifying errors, leading to repeated issues and disruptions. The bank also needed modern z/OS^® tools to streamline workflows, support new engineers, and optimize CICS expertise.

Solution

The bank used Rocket C\Prof to gain detailed insights into CICS transactions, enabling faster issue analysis and resolution.

Rocket C\Prof was selected for its powerful diagnostics with minimal overhead. It consolidates CICS trace data across regions into a single view, offering point-in-time snapshots for real-time problem analysis. Simplified application flows help junior team members contribute, while its low-overhead design integrates easily into existing workflows.

Results

Rocket C\Prof significantly cut the bank's Mean Time to Resolution (MTTR) for CICS incidents, fast-tracking key modernization projects.

With precise root-cause analysis, the bank reduced repeat issues and improved service availability. The tool also boosted high-availability initiatives by detecting transaction affinities, allowing senior engineers to focus on strategic work while junior engineers handled more diagnostics.

Get started with Rocket C\Prof

Streamline incident resolution, reduce downtime, and drive modernization with Rocket C\Prof. Equip your team to manage complex systems, boost performance, and achieve operational excellence.