Welcome to May 2020! I hope you and yours continue to stay healthy and safe as the realities and confusion of this pandemic surround us all.
This month, this May, feels very different than any other I’ve experienced over my past 30 years at Rocket. As I talk to many of you – customers, partners, Rocketeers – I hear uncertainty and anxiety in your voices. The unknowns of this pandemic around testing, tracing, treatment, vaccines, potential second and third peaks, our own health, the health of our loved ones – all of that is overwhelming.
I have also talked with many of you about hope and our mutual, connected, and global desire for a better future—together. In our conversations, you’ve heard me use my four favorite words: Empathy, Humanity, Trust, and Love – our core values at Rocket.
Right now, May 2020, these four principles are more important than ever before. During this time of crisis, of uncertainty and anxiety, it is more important than ever for us to be there, to help each other and to live these values.
Here is just one example of how Rocket is helping make a real difference in people’s lives, not just with empathy, humanity, trust, and love, but also with our Rocket technology. Tens of millions of Americans are applying for unemployment benefits as their jobs are eliminated or put on hold. The level of demand is unprecedented. Here in the United States, this is putting a massive strain on state governments, whose technical infrastructures are facing levels of traffic that were never envisioned even a few months ago. The good news is that our tools are helping states and the people who live there.
One midwestern U.S. state usually processes around 3,000 unemployment claims a week. In the first week after expanding benefits, the state received around 41,000 claims – a more than 10x increase over their typical load. Many states’ mission-critical systems were hobbled by similar rates of increase at around the same time. But because this state’s unemployment applications are processed using a IBM Z server and Rocket Software, IT was able to instantly scale up its total capacity on demand by nearly two-thirds without purchasing any new hardware or software. “When it comes to raw power, nothing else even comes close,” says the unemployment agency’s head of IT. “So when we need it, the scalability is there.”
Moreover, while the state purchased its first mainframe many decades ago, it has continued to invest in the platform – including upgrading both the mainframe platform to the latest generation of equipment and modernizing the underlying applications running on it. The state’s head of IT attributes the state’s ability to efficiently process unemployment claims to these decisions, even through an unprecedented public health crisis. A Rocket Software customer since 2012, the agency currently uses Rocket® Mainstar Catalog RecoveryPlus to ensure uninterrupted access to critical operational data, as well as Rocket® VSAM Quick Index® to maximize its systems’ data availability without adding resources. “With public services like unemployment, your resources tend to be used all at once, and you need to be able to respond fast,” the head of IT says. “Rocket’s tools help us ensure that our mainframe is running reliably and efficiently, and they contribute to our ability to dynamically scale with wide increases or decreases in demand. We consider them a key strategic partner in allowing us to complete our essential mission of maintaining a robust workforce for our state.”
We are proud of our ability to help the state through the darkest days of the COVID-19 pandemic. But their story isn’t the only one that highlights our commitment to delivering technologies and services that are helping real people. We’ve made many of our products (including Rocket BlueZone® Web) free to users so that their IT teams can remotely monitor systems on mobile devices rather than risk their health coming into an office or NOC. We’ve given away free licenses so that users can use extra devices as they work from home. We’re even making it easier for companies that make masks and other protective gear to exchange data securely with new manufacturing partners with extended free access to Rocket® TRUcentrix supply chain solutions.
Last year we introduced the notion that Legacy Powers Legendary™. It’s not just a slogan. It’s the embodiment of what Rocket is all about. We aspire to make every customer legendary by achieving legendary outcomes. We don’t just provide technical expertise and write code. We build things that help real people live better, safer lives. And in today’s global crisis, that is quite literally the only thing that matters.
April 2020 | March 2020 | February 2020 | January 2020 |December 2019 |October 2019 | September 2019 | August 2019 | July 2019 | May 2019 | April 2019 | March 2019 | January 2019 | November 2018 | October 2018 | September 2018 | August 2018 | July 2018 | June 2018 | May 2018 | April 2018 | March 2018 | February 2018 | January 2018 | December 2017 | November 2017 | October 2017 | September 2017 | August 2017 | July 2017 | June 2017 | May 2017 | April 2017 | March 2017 | February 2017 | January 2017 | December 2016 | November 2016 | October 2016 | September 2016 | August 2016 | July 2016 | June 2016 | May 2016 | April 2016 | March 2016 | February 2016 | January 2016 | December 2015 | November 2015 | October 2015 | September 2015 | August 2015 | July 2015 | June 2015 | May 2015 | April 2015 | March 2015 | February 2015 | January 2015 | July 2014 | Apr 2014 | Mar 2014 | Dec 2013 - Jan 2014 | Oct 2013 | Jul 2013