Rocket Software Procurement

We hold ourselves to a high standard here at Rocket Software and expect our customers to do the same. In addition to asking our suppliers to stand behind their products and services, we require our suppliers comply with all applicable laws, be ethical and transparent and avoid all conflicts of interest. To this end our suppliers are also expected to comply with the provisions of the Rocket Software Code of Conduct that are applicable to them.

Rocket Software PO terms are located at www.rocketsoftware.com/company/finance/procurement/PO-terms.

Below are some answers to frequently asked questions relating to procurement at Rocket Software.

1. What is Rocket Software's Procurement process?

As per Rocket Software’s procurement policy, Rocket Software employees will be required to provide you with an approved Purchase Order (PO) for all goods or services, prior to goods being delivered or services performed. All vendors payments are made on receipt of valid invoice as per agreed payment terms after validating the PO details.

• Invoices must quote a Rocket Software approved PO number (the PO number should also be quoted on other correspondence such as PO confirmations, delivery notes and packing slips.)
• Rocket Software will not issue payments for invoices unless the invoice is associated with an approved PO – even with a signed contract.
• You will need to request an amended or additional PO from your contact at Rocket Software for products or services not covered by an existing PO.
• You should not make any commitments, begin any work, or ship any products without a PO.

However, any new vendor needs to be first registered in system and then purchase order needs to be executed before invoices can be processed for payment.

2. I’m a first-time vendor with Rocket Software, how does the vendor onboarding process work?

You may need to answer some questions about your company, its processes and policies so that Rocket can certify you as an approved vendor. Information security and data protection are two areas of your business processes that Rocket may need to understand in more detail.

3. Who should I contact with invoice payment inquiries?

Please contact the Accounts Payable team – the email address will be displayed on the Purchase Order.

4. What can I do to avoid payment delays?

Always reference the approved Rocket Software PO number on your tax invoice. Rocket Software’s standard payment terms for new suppliers are 90 days from invoice receipt date, unless otherwise agreed by Rocket Software in writing.

5. What are documents needed for any changes in name/address etc.?

For the name or address change, confirmation in letter head signed by authorized signatory or the bank’s letter confirming the name and bank account details will suffice.

6. How can I get a copy of the Rocket Software PO?

Once the PO is approved, the Global Purchasing team completes the process, and the PO copy is sent automatically to the vendor to the registered email id.

7. Where can I find Rocket standard vendor Terms & Conditions?

Rocket’s Terms & Conditions can be found at the top of this page (see Rocket’s Terms & Conditions can be found at the top of this page www.rocketsoftware.com/company/finance/procurement/PO-terms).

8. How can I be certain that any information I disclose to Rocket Software will be treated confidentially?

Rocket Software follows very strict data and information security standards – more information can be provided on request.

9. Does Rocket Software work with diverse businesses?

Rocket Software is committed to economic inclusion and values partnering and engaging with woman-, minority-, disability- or veteran-owned businesses (MWDVBE) and we are looking to expand opportunities for certified MWDVBE enterprises. If you are certified, or would like additional information about our program - please contact [email protected].

10. What should I do if I have an ethical concern relating to Rocket Software?

We encourage our suppliers to report any actual or suspected violations of our Code of Conduct.  Please see use our Speak Up portal for information on how to reach us if you would like to report a suspected violation

11. Who do I contact if I have any other questions?

If you are an existing vendor, you can still contact the Rocket representative you usually deal with. If you have a question related to a Purchase Order you have received from Rocket, you should contact the Buyer - contact details are displayed on the Purchase Order.

For all general queries please send an email to [email protected].