M&T Bank
A partnership built on legendary customer service
Industry
Financial & Banking
Company
For over 150 years, M&T Bank, a community banking franchise, has been delivering big bank capabilities with the care and empathy of a locally-focused institution. Headquartered in Buffalo, NY, M&T has grown to include over $155 billion in assets, more than 1,000 branches from New York to Virginia and the District of Columbia, and over 22,000 employees. M&T offers customers advice, guidance, expertise, and solutions across the entire financial spectrum while combining its traditional banking services with the wealth management and institutional capabilities provided by Wilmington Trust.
Challenge
Recently, M&T Bank embarked on a journey of renewal with an increased focus on its customers. Evolving market demands and competition made speed to market essential to the company’s success. To ensure sustainability and improved customer satisfaction, M&T invested in a state-of-the-art Tech Hub and began to insource technology talent to help embrace and implement innovative agile operation models. The challenge? To develop innovative capabilities that meet its customers’ needs and deliver great experiences, M&T needed to make its mainframe data stores and processes accessible to other computing platforms in near real-time. Considering the security, interoperability, and usability unique to mainframe environments, M&T knew it needed a highly skilled partner who shared its values and could work in lockstep during the planning and execution phases.
Results
- Time Savings: Thanks to Rocket’s mainframe expertise, M&T developed a DIH to ease mainframe data access, limit business disruptions, and simplify development processes.
- Reduced Workloads: The flexibility to access data from anywhere at any time has allowed M&T to centralize its data and create self-service portals to streamline operations and reduce employee workloads.
- Transparency: Rocket’s prioritization of the human element, fast reliability, and guidance continues to help M&T implement new solutions to improve customer experience.
Want to learn more?
Our modernization strategy was always centered around leveraging our mainframe data stores and decades of development. Rocket’s collaboration has been a major asset in finding tactical solutions and ensuring success through each stage of execution.