Streamlining Security Practices with Rocket^® Secure Host Access

Company

Industry: Insurance

This leading U.S. insurance provider offers comprehensive coverage solutions to individuals, families, and businesses nationwide. They prioritized focusing on customer trust and adapting to the evolving needs of its diverse clientele.

Challenge

A fragmented host access environment caused security gaps and operational bottlenecks, hindering the insurer's ability to protect data and ensure regulatory compliance.

This insurer faced significant compliance and security hurdles. Managing vast amounts of PII requires strict adherence to regulations like HIPAA, but their reliance on two different terminal emulators created inconsistencies and vulnerabilities. Their desktop emulator bypassed modern security like MFA. Also, updating protocols meant manually reconfiguring every desktop: a process that could take months. This complexity created risk and slowed the entire IT team down.

Solution

The company implemented Rocket Secure Host Access to provide a single console to manage terminal emulation and integrate seamlessly with its existing enterprise IAM solution.

Rocket Secure Host Access simplified host access management by centralizing the entire host access estate into a single, user-friendly console. The solution allowed for quick and precise updates to session documents, reducing timelines from months to hours. It enhanced authentication by integrating with corporate IAM providers, channeling all users through existing authentication processes, including MFA. Additionally, it offered granular, role-based access controls and supported both desktop and web clients, ensuring a smooth transition without disrupting critical workflows.

Results

By implementing this solution, the insurer expects to achieve significant improvements in security, compliance, and efficiency while requiring fewer IT resources.

The integration with the corporate IAM system is expected to close critical security gaps, protecting sensitive data from unauthorized access. By centralizing access controls and enabling MFA, the company expects to strengthen its protections for patient data and confidently pass security audits. The unified platform is also projected to dramatically increase IT efficiency by reducing time spent on routine administration, freeing the team to focus on more strategic initiatives, and lowering the total cost of ownership.

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