Preparing public services for increased demand with Rocket^® API 

Company

Industry: Public Sector

The National Government Services Agency is a key governmental organization responsible for delivering critical public services and managing benefits distribution to citizens.

Challenge

The National Government Services Agency struggled with demand surges caused by COVID-19 emergency relief legislation, leading to overwhelmed systems, delayed services, and mounting costs. 

 The COVID-19 pandemic created unprecedented pressure on the agency. Emergency relief legislation caused application demand to triple, eventually surging to four times the usual peak levels. The legacy mainframe system, while robust in its time, lacked the scalability to meet these demands. Beyond the pandemic, the agency needed to address the future needs of an aging population and increasing healthcare stress while reducing operational costs. Without immediate modernization, their ability to deliver essential services would remain at risk. 

Solution

To stabilize operations and future-proof the agency’s systems, Rocket Software implemented modernized enhancements leveraging Model 204 and IBM Z^®  specialty engines. 

Rocket’s senior R&D team worked closely with the agency to deliver scalable, high-performance solutions by optimizing system performance through the use of Model 204 They enhanced data management capabilities, expanded processing capacity by utilizing IBM Z specialty engines (zIIPs), and implemented improvements to Model 204. for better scalability of large databases and transactions. They also made targeted application code changes to maximize the efficiency of the existing hardware. In just over a week, Rocket Software successfully stabilized performance, increased system headroom, and prepared the agency’s infrastructure to handle both current and future demands. 

Results

Rocket Software’s solutions elevated API traffic capacity from 60 million to 250 million calls daily, safeguarded critical services, and reduced operational risks.

The partnership with Rocket Software modernized and transformed the agency’s systems, building long-term resilience and efficiency. This collaboration resulted in massive scalability, enabling the agency to handle increased demand by growing API traffic from 60 million to 250 million calls per day. Significant cost savings were achieved through optimized use of IBM specialty engines, removing the need for expensive hardware replacements. Additionally, the trusted partnership with Rocket provided strategic guidance in areas such as government networks, storage management, and security. As a result, the agency not only stabilized operations during a crisis but also positioned itself to serve citizens more effectively for years to come. 

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