Case study

Closing Skills Gap and Accelerating CICS Problem Resolution with Rocket C\Prof 

A leading European retail bank faced a critical skills gap that put its core IBM® CICS® operations at risk. The institution needed a way for a smaller, less experienced team to manage a complex environment and resolve issues swiftly to maintain service stability. Here’s how Rocket® C\Prof provided the solution. 

Challenge

With key CICS specialists retiring, the smaller team struggled to manage a large CICS environment and resolve issues quickly without adding staff.

Solution

The bank adopted Rocket® C\Prof for full visibility across CICS regions, enabling faster, more intuitive problem resolution.

Results

The team increased efficiency, managing workloads seamlessly and resolving critical CICS issues before customer impact.

Company

Industry: Banking

A leading regional retail bank in Europe with over 7,000 employees operates a long-established mainframe platform running core financial services on IBM® CICS® applications.

Challenge

A skills gap put core banking operations at risk. The bank needed to resolve IBM CICS issues faster and minimize business disruptions with fewer resources.

During a major CICS upgrade, the bank lost key CICS specialists, leaving a smaller, less experienced team to manage a complex CICS environment. Under pressure to maintain stability, they had to proactively manage performance and resolve issues quickly to avoid disruptions to operations, customer service, and financial stability—all without additional staff.

 

Solution

Rocket C\Prof delivered immediate, comprehensive visibility into the bank's CICS environment, enabling faster and more intuitive diagnostics.

Recognizing the need for smarter analytics, the bank trialed Rocket® C\Prof. The solution aggregated trace data across multiple CICS regions, giving the team a comprehensive, instant view of issues and eliminating the need to piece together fragmented information. With intuitive transaction profiling, the team could isolate and resolve problems much faster, enabling a shift from reactive problem-solving to proactive management.

Results

The bank achieved significant operational improvements, augmented team capacity, and ensured service continuity by adopting Rocket C\Prof.

The bank's efficiency gains increased the team's capacity, enabling them to handle the same workload without additional hires. This allowed expert staff to focus on strategic initiatives. Mission-critical IBM CICS issues were identified and resolved quickly, often before they could impact financial operations or the customer experience.

Get started with Rocket C\Prof

Ready to drive efficiency and ensure operational excellence? With Rocket C\Prof, you can unlock untapped potential, streamline processes, and focus on strategic growth.

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Rocket® C\Prof

Intuitive transaction profiling for IBM® CICS® trace data for faster problem diagnosis in your CICS applications.

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