Lift Off: The Rocket Software Rocketeer Profile Series - Get to Know Jan Walsh

Incontra il nostro Rocketeer

Qui in Rocket Software parliamo spesso dei nostri valori di Empatia, Umanità, Fiducia e Amore. Questi valori ci aiutano a mantenere i nostri clienti all'avanguardia nei loro percorsi di trasformazione digitale e modernizzazione. Ma questo successo è possibile solo grazie ai Rocketeers che condividono appieno questi valori fondamentali, mettendo a frutto la loro passione e la loro competenza leader del settore in ogni sfida che si presentano loro.

Our next Rocketeer to step into the spotlight is Jan Walsh, the Vice President of Customer Solutions Engineering. A passionate leader, Jan brings excitement for learning and excellent customer support to everything she does at Rocket Software. Join us as we get to know Jan.

Fatti rapidi

Una parola per descrivere la cultura Rocket ?

Committed

Caffè o tè?

Both. Coffee in the morning, tea the rest of the day

Proud Moment?

Watching my three daughters accomplish their goals

Valore preferito Rocket Software?

Empatia

Bucket List Destination?

Italia

Qual è il tuo ruolo presso Rocket Software e come si svolge una giornata tipo?

I lead the professional services team at Rocket Software, which ensures the successful adoption of our products among our customers. Customer Solutions Engineering involves designing and delivering solutions to Rocket Software customers that enable them to realize the value of their Rocket Software investment. A typical day can vary for me; sometimes, it's meeting with my team or strategizing sales deals, and on other days, I'm getting in the weeds on problem-solving or overseeing professional services finances. There's always something going on.

Cosa ti ha interessato di Rocket Software?

I joined the company as part of an acquisition in 2011 from a much smaller company called Aldon. Coming into a new team, I was exposed to a diverse, super-talented set of peers, all with unique experiences, which presented so many new learning opportunities for me. The opportunity to step into a company like Rocket Software was really exciting for me.

Come descriveresti il ​​team e l'ambiente di lavoro all'interno del tuo reparto/ Rocket Software?

My team consists of experts across various disciplines crucial to our professional service offering. We have solutioning, project management, delivery engineering, and operations teams filled with talented individuals. Together, we're dedicated to delivering top-notch results for our customers every single day. We are committed to Rocket Software's core values, prioritizing our customers and each other, which shapes an environment centered on achieving exceptional outcomes and supporting one another through any challenges we face.

Quali progetti/aspetti del tuo lavoro ti entusiasmano di più?

I find excitement in various aspects of my role at Rocket Software. Whether it's my team helping to close complex deals, our project management team ensuring a seamless customer experience, or our consultants providing complex solutions resulting in satisfied customers—each accomplishment makes me feel enthusiastic about our work. Witnessing our team's achievements, especially in making customers genuinely happy, validates our hard work and expertise. Generating insightful analyses from our data or operations team that directly benefits external stakeholders adds another layer of excitement, affirming that we're on the right track and fulfilling our purpose at Rocket Software.

Qual è uno dei momenti di cui sei più orgoglioso durante il tuo periodo in Rocket Software?

My proudest moment at Rocket Software came in 2017 when we built a unified professional services organization. Collaborating with Jay Leader and my colleague Kirk Kaynor, we brainstormed, designed, and led this initiative, laying the foundation for our department's evolution. Starting with fewer than 40 members, we've grown to over a hundred, expanding our product responsibilities and tackling greater complexities. Being at the helm of this effort and witnessing its growth and impact on our company's services have been defining and proud moments in my journey here.

Pensi che i valori fondamentali di Rocket Software, Empatia, Umanità, Fiducia e Amore, siano unici rispetto alle altre aziende? E come li vivi nel tuo ruolo quotidiano?

I find Rocket Software's core values of Empathy, Humanity, Trust, and Love distinctive due to their tangible presence in the company's DNA. To me, these values are not just words but are actively practiced principles shaping decision-making and interactions. What sets Rocket Software apart is the palpable existence of these values in action. They're evident in every conversation, reflected in how employees treat one another, clients, and partners.

I try to weave these values into my leadership approach, fostering an environment where empathy fuels team interactions, trust underpins collaborations, and humanity resonates through every decision. I also actively promote these values, ensuring they guide my team's actions and resonate in every project, creating an inclusive and collaborative work environment.