On December 2, 2009 Rocket announced the acquisition of the Folio and NXT products from Microsoft. Following are some commonly asked questions and answers centered on this announcement.
Today Microsoft announced the divestiture of Folio and NXT assets to Rocket Software. And Rocket Software announced the launch of Folio and NXT as the newest products in our portfolio.
It has been decided to divest these assets to Rocket Software to provide ongoing support and services to partners and customers who are using these products.
Rocket Software is a global software company with 750+ employees that is headquartered in Newton, MA with R&D labs and sales offices around the globe. Rocket has a long history of acquiring strong product lines and providing world-class R&D and Technical Support for the benefit of new and existing customers and partners. Rocket is well positioned to work with customers, partners and their Folio and NXT implementations.
After the close of the acquisition, Rocket will be providing support and maintenance to customers and partners who are using the Folio and NXT Products.
Rocket also will be the recipient for ongoing royalty payments stemming from publisher and other agreements.
All contracts will be transferred and assigned over to Rocket, and Rocket will take on all of the rights and obligations of the assigned contracts therein. After the close of the acquisition, FAST and Microsoft will no longer provide support and/or maintenance for these products.
Customers’ and partners’ relationship with FAST and Microsoft for customer support, consulting, and account management for all other FAST and Microsoft products is not impacted by this divestiture.
Customers and partners can call Rocket at +1 (617) 614-4323 for technical support.
Contact Randy Jones at rjones@rocketsoftware.com for information on purchasing Folio and NXT licenses.
Contact Randy Jones at rjones@rocketsoftware.com for information and questions related to royalties.
For more information customers and partners can go to www.rocketsoftware.com/category/publishing.
For general questions customers and partners can go to www.rocketsoftware.com/about/contact.
We also encourage customers and partners to attend the live Folio/NXT town hall meeting that will be hosted by Rocket on 09 December at 12:00 PM ET. Be sure to reserve your seat today.
Rocket’s Folio/NXT bind site can be found at bind.rocketsoftware.com.
To sign up for a Rocket Software customer portal ID, complete the brief Customer Support for Folio and NXT Customers form located in the right column of this page, or any one of the existing Folio and NXT product pages.
Gary Mumford (gmumford@rocketsoftware.com) is the Business Area Executive responsible for the Folio/NXT business at Rocket. Gary will soon announce plans for Windows 7 certification and support for PDF documents.
Rocket will be hosting a webinar on December 9, 2009 to present more details about Folio and NXT. Go to www.rocketsoftware.com/category/publishing to sign up for the webinar.
Rocket looks forward to re-engaging with you around these strategic products and helping you grow your business as you securely store, index, and publish your information, and provide powerful and fast search capabilities to your customers.
