Transaction
 

  1. Why am I getting a letter from Rocket Software?

    Rocket Software has purchased both Uniface the company, and the Uniface low-code platform, from Marlin Equity.
     
  2. How will change in ownership of Uniface impact me?

    Uniface will continue to serve your needs as before the acquisition, meaning you should experience very little impact with this change of ownership. This document outlines areas where you may have questions, but most of the operating processes remain the same at present. Over time, we'll communicate any transitions or changes that occur well in advance.
     
  3. Why did Rocket acquire Uniface?

    Rocket is excited to have acquired this company. We wrote more about the acquisition in this blog post.
     
  4. What is the value proposition for me? How will I benefit from this new ownership?

    A technology driven company, Rocket Software brings an increased R&D investment and vast R&D resources, including Rocket's extensive rapid application development experience to the Uniface low-code application platform. Both Uniface and Rocket share a commitment to enabling customer and partner success. Drawing on thirty years of experience partnering with ISVs, Rocket will build trust and grow the Uniface ISV business community.
     

Our Company: Rocket Software
 

  1. Tell me a little bit about Rocket Software. What do you do, what is your target market and customer base?

    Rocket Software empowers organizations to create legendary impact in the world through innovation. With deep expertise in modernizing mission critical, enterprise technology, Rocket provides solutions that power tens of thousands of global businesses, solving real problems and making real-world impact.
     
  2. What makes Rocket Software special?

    With more than 70% of the world's IT workload running on legacy platforms, we help companies and public-sector organizations innovate using the technology and data they already have, so they can always be ready for what comes next. Our customers include 46 of the Fortune 50, representing industries including Banking and Finance, Healthcare, Manufacturing, Transportation and Logistics, Retail, and Insurance.

    A Bain Capital portfolio company, Rocket is headquartered in the Boston, Massachusetts U.S. area with employees strategically located throughout North America, Europe, Asia, and Australia.
     
  3. Why is Rocket different and better than the competition? Why should customers and partners have confidence in Rocket?

    Rocket Software has always been about putting people first; getting out from behind our screens and building personal relationships with one another. When it comes to product development, customer support, or professional services, there's nothing more important to us than demonstrating respect and integrity. It's why empathy, humanity, trust, and love are the first four words in every Rocketeer's vocabulary.

    When problems arise, our committed support professionals have the experience and product knowledge needed to diagnose and resolve most issues within hours.
     
  4. What is Rocket Software's corporate strategy?

    Our strategy is to continue to develop and acquire solutions that support our customers' end-to-end modernization journeys, including the ability to layer innovations like open source, AI, and hybrid cloud onto these robust platforms. Uniface expands Rocket's leadership in application platform solutions, supporting development of mission-critical enterprise applications which deliver legendary business outcomes.
     
  5. How do I learn more about the Rocket portfolio and product offerings?

    Go to www.rocketsoftware.com, or join the Rocket Forum at rocket.connectedcommunity.org.

Doing Business with Rocket
 

  1. How often, and in what form, will I receive communications from Rocket?

    • We value our new and expanded customer and partner relationships, and we're committed to ensuring continued high-quality engagement to serve your needs.

    • Your Uniface Account Managers will continue to be as engaged as before the transaction.

    • We'll provide email and/or phone notification of upcoming operational changes for your planning purposes.

    • We'll notify you of upcoming product opportunities (with your permission).
       

  2. Will all the staff who supported me at Uniface in the past still be available to provide for my needs now?

    The Rocket team, along with new Rocketeers who have joined us from Uniface, will be here to support your needs. Most names and faces will be familiar, and some will be new. All will be committed to the highest level of service to meet your needs.
     

  3. Who should I contact if I need Uniface Support?

    Uniface customer support delivery is unchanged. You can contact Uniface support as before:

    • For the Enterprise Edition: visit the Uniface website at support.uniface.com or email [email protected]

    • For the Community Edition: visit the Uniface website at community.uniface.com
       

  4. Do I need to update my procurement system with new vendor and/or banking information?

    • At this time, no changes to vendor relationships or bank accounts are required.

    • As changes are made to integrate the Uniface financial processes into Rocket standards, we will communicate in advance for your planning purposes.