Rocket Servergraph for Managed Service Providers

If you’re a savvy service provider, you’re always looking for ways to generate more revenue while improving customer service offerings. Rocket can help you reduce the cost of delivering existing services and/or assist you in building a new revenue-generating service around its Servergraph data protection monitoring software.

Rocket Servergraph
Build loyalty; drive customer retention

If you’ve done backup right, you have various levels of services and SLAs around the backup and recovery of client data, applications, systems, client machines, virtual environments, etc. As you move customers to a new technology, you can include backup as part of a bundled offering that includes backup and recovery. And, there’s never been a better time to provide cloud backup services as Gartner estimates the number of enterprises using the cloud as a backup destination will double bye 2019 to 24%.

Custom reports build trust; identify additional opportunities

Servergraph dashboards make it easy to communicate service levels to your customers, documenting that you are meeting contracted SLAs for a successful number of backups. On-demand results simplify audit prep, tracking that all regulatory requirements for data retention are met. Reviewing reports on a regular basis with your customers also gives you additional opportunities for consulting and evolving services with customer needs.

Reduce the costs of delivering services to your customers

As an agentless solution, Servergraph deploys quickly on-premise or in the cloud and has a minimal IT footprint over time. The automated alerts and tracking and out-of-the box reports make it easy for providers to provide new backup and disaster recovery services to geographically dispersed companies — without having to hire an army of technicians.

Case Study

Celerity Ltd reduces operations costs by up to 50% for clients