Rocket Aldon Community Manager
Deliver better applications and more-responsive service to business users
Rocket® Aldon® Community Manager software connects the most important people in your application development processes, from the help desk that captures issues and new requirements from users, to the application development and deployment teams. Community Manager helps teams collaborate to deliver better applications and experiences.
Link IT service for business success
Multiple departments are involved in ensuring application delivery—from the service desk to development to IT operations. Unfortunately, each group often uses different systems and workflows.
Rocket Aldon Community Manager is an IT workflow automation solution that includes a service desk, a process and workflow approval engine, a compliance solution, and a requirements and incidents manager all rolled into one. It lets everyone involved in the software delivery process collaborate without changing their work patterns. As a result, your IT services and development teams can respond to changes quickly and in coordination with the business, while enforcing industry best practices and compliance.
Community Manager unifies your service desk with change and requirements management, and links it to your Software Lifecycle Management system. It automatically captures, tracks, and governs your IT organization’s responses to all business, technical, and operational problems. It offers full end-to-end traceability of the services delivery and software development lifecycles, so you can manage change requests, enforce approval processes, establish requirements, manage IT projects, and automate workflow and reporting.
Run IT service like a business
With Rocket Aldon Community Manager, you can successfully manage service levels to meet customer expectations while improving efficiency and reducing costs.
Rocket Aldon Community Manager automates the workflow so that service requests and incident reports are routed to the right people and requirements are checked off. It's easy to see what everyone is doing, at any level within any role, at any time—all from a single interface.
This level of control allows you to better align the goals of business and IT. You can easily track time, cost, and other pertinent information. Customizable dashboards offer managers real-time overviews of issue creation, change requests, and key performance indicators. Reports summarize productivity, application development progress, incident resolution statistics, and other historical data for ongoing process monitoring.
Meet your compliance goals and enforce best practices
Rocket Aldon Community Manager helps you apply IT Service Management (ITSM) best practices and document regulatory compliance by managing, capturing, and tracking all IT functions.
With our enhanced development approval tracking, you can easily identify the origin of an end-user request, link it to a change in code, and see who signed off on it at each stage and when. You can monitor separation of duties between development and operations/release managers. With Aldon Community Manager, preparing for regulatory audits becomes simpler and less stressful.
ITSM best practices recommend a service desk for improved performance and control. Aldon Community Manager offers pre-configured issue status reports and detailed performance metrics, providing immediate access and analysis of IT services. ITIL templates help organizations understand core processes such as incident, problem, change, and release management.