Customer Case Studies

Fiserv, Inc.

Improves Backup Performance and IT Productivity
Financial & Banking
Headquartered in Brookfield, Wisconsin, Fiserv, Inc., (NASDAQ: FISV) provides information management systems and services to the financial industry, including transaction processing, business process outsourcing, and software and systems solutions. The company serves more than 15,000 clients worldwide, including banks and insurance organizations.

Reliable data backup and disaster recovery protection are essential to Fiserv’s business. Disaster recovery is an especially important issue in the financial industry, where operations often span multiple locations and include a variety of software installations. Critical interdependencies mean that problems occurring in local systems can create vulnerabilities at geographically remote facilities. Ensuring that security measures were properly enforced was just one of the array of challenges the company faced.

For several years, Fiserv relied on home-grown scripts to monitor its servers housing data protection applications. The team collecting the data from these scripts had to carefully parse and re-input the data into spreadsheets before it could be shared with other employees. This time-intensive approach slowed communication and increased the company's cost of managing IT processes as well as critical equipment and applications. Equally important, the scripts did not provide the visibility or level of detail necessary to confirm that data protection services were meeting business objectives.

Fiserv needed a way to protect its data and ensure 100 percent successful backup and recovery processes. To be effective, any new monitoring solution would have to work across multiple systems and complex environments in real time while integrating well with IBM® Tivoli Storage Manager, a key component of Fiserv’s server management. Any prospective solution would also need to alert personnel to backup process issues immediately, enabling them to proactively identify and resolve potential problems before they affected performance and user experience.

  • Improved backup performance
  • Optimized use of resources
  • Increased staff productivity with the ability to focus on more projects
  • Backup Monitoring and Reporting
Archive and Backup Management
Servergraph helped us switch gears from doing reactive backups to proactive data protection. We can now easily see what’s not working, what’s redundant – and that saves us a lot of time and money on both hardware and operations. Performance and resource utilization are key to system administration, and Servergraph allowed us to see positive results immediately.
Joy Harrison
Senior System Administrator