$19.95
Q: How do I configure the communications between the Enterprise server and clients?
A: Both the Enterprise Server and the Enterprise Clients use IP multicasting to automatically detect each other on your network. Simply install the software on the client systems and they will immediately begin receiving the correct time from your Rocket.Time Enterprise Server.
Q: Can I run Rocket.Time / RocketTime.Plus as an 'NT Service'?
A: These applications are designed for individual use on a workstation or notebook computer. As such, they cannot be executed as an NT service. However, Rocket.Time Server Edition is specifically designed for this purpose. Furthermore, Rocket.Time Server Edition can be configured to independently obtain its time from the Internet or from your Rocket.Time Enterprise Server.
Q: Why does Rocket.Time report that it is unable to connect to the Internet?
A: If you are connected to the Internet but the application reports that it cannot reach a time server, then the chances are you are running behind a firewall. Most consumer firewalls give you the ability to mark certain programs as 'trusted applications'. You should find that Rocket.Time will connect once you configure your firewall to allow it access to the Internet.
Rocket.Time automatically detects whether or not you have an Internet connection. It does so using a mechanism that should not trigger a dialup connection (for modem users). Rather, if you are not connected when an update is due, Rocket.Time will wait until you next connect before performing the update. Typically, Rocket.Time can check and correct your clock within the first second of a dialup connection.
Rocket.Time uses ICMP packets to detect an Internet connection. If your firewall blocks these packets and you are a LAN user with a permanent connection then you can disable this check from the 'Time Sources' tab of the application.
Finally, Rocket.Time communicates with the Internet time servers using SNTP over port 123. If using a commercial firewall, ensure that port 123 is open for bidirectional traffic. Consumer firewalls should do this automatically, once you have given permission for Rocket.Time to use your Internet connection.
Q: Why is Rocket.Time off by an exact multiple of hours?
A: Does Rocket.Time report a time that is off by a multiple of hours (e.g. exactly 1, 2 or 3 hours)? If so, your computer has been set to the wrong time zone.
Normally, the time zone is set when Windows® is installed on your computer. You may not have realized it but your PC has been operating with a different time zone all along. Now that Rocket.Time is installed, it is using the correct Coordinated Universal Time to set your clock. Thus, your time zone is important as that is how the software sets your clock to your local time.
Perform the following steps to change your computer's time zone setting:
Step 1: Double-click on the clock on the far right of your taskbar (note - the Windows clock, not Rocket.Time's icon). The Date/Time properties should appear.
Step 2: Click on the 'Time Zone' tab.
Step 3: Select your time zone from the drop-down list.
Step 4: Click OK to save your changes.
Once you complete the above steps you should then find that Rocket.Time reports the correct time.
