Servergraph Introduces Service Level Agreement (SLA) Module for Data Backup

IBM Storage and Storage Networking Symposium, New Orleans—July 25, 2005—Servergraph, Inc. (www.servergraph.com), an Austin-based developer of Web-based storage management applications, today announced the general availability of its new Service Level Agreement (SLA) module, which will enable companies to support contracts that specify precise standards for storage service delivery. Servergraph provides support for service level agreements across multiple backup platforms, including IBM� Tivoli Storage Manager, VERITAS NetBackup�, and Legato NetWorker�.

By using Servergraph, companies can easily monitor how well they are tracking to their service plans and quickly assure they are meeting the SLA requirements. Servergraph gives customers the ability to define requirements and constraints in their service level agreements and apply them to their everyday business needs. Servergraph runs reports based on a customizable rules engine and also shows where the data is being backed up through a single user interface.

Mark Roberts, CEO of Servergraph, said “SLAs are no longer a luxury – they are a necessity in today’s competitive IT environment. Most large companies and their independent contractors that manage the backup process are now using an SLA approach to provide assurance of recoverability. I am pleased to announce that we now have the tools to help them collect, analyze and report the relevant information companies need to ensure compliance.”

The Servergraph Product Suite provides proactive management, automation, and reporting for backup and recovery – graphing and powerful drill-down tools for quick problem isolation, performance tuning, and billing by application or cost center – all from a single Web-based console. Servergraph’s SLA Module provides several benefits to users, including:

  • The ability to protect data with minimal effort and pass the value along to customers
  • Visibility and level of detail to ensure that data-protection services are meeting business objectives
  • Fast insight into the global data protection picture and the ability to fix problems as they arise
  • Ease of use – there are no clients or agents to install, and Servergraph can be installed on any server with network communication


About Servergraph

Austin-based Servergraph, founded in 1999, develops highly scalable storage and data management tools for enterprise storage environments. For more information, please call (512) 482-6137 or visit Servergraph on the Web at www.servergraph.com.