EVERTEC

EVERTEC

Increasing Customer Satisfaction with Efficient Financial Services
Industry

Financial & Banking

Company

EVERTEC is a leading provider of transaction and financial application processing, business process outsourcing, and information technology consulting services. The company's more than 1,750 professionals operate in nine countries within the Caribbean Basin, United States, and Latin America. Clients in 16 countries include financial, government, manufacturing, telecommunications, and health services institutions. EVERTEC operates a network of more than 5,000 automated teller machines and more than 133,000 point-of-sale payment terminals. Its data center executes more than 1.1 billion transactions annually.

Challenge

One of EVERTEC’s primary functions is to provide IT infrastructure support for large banks on a worldwide basis for its core banking applications. Delivering top notch support, however, required a more streamlined setup between EVERTEC’s multiple core financial systems (such as banking, loans, mortgages) and the channels they are accessible from (mobile and online banking, phone banking, and traditional tellers).

Results

  • Streamlined integration between multiple sources of data to provide a faster time to resolution for customer service and other financial management issues.
  • Enhanced mobile online banking self-service solution for all clients and their partners across all business lines.
  • Faster time to market for offering digital customer service solutions.
  • Lower total cost of ownership (TCO) by offloading services processing to a more affordable Integrated Facility for Linux (IFL) processor.

製品
Applications

  • Application Integration

 
We use Rocket API to integrate and modernize mainframe applications because it lets us deliver mission-critical solutions in a fraction of the time. It’s easy to implement and cost effective, and it really lets us deliver more value for our customers’ application infrastructure.
 
Miguel Mercado
Senior Vice President of Systems Development
EVERTEC